Fillable Printable Privacy Policy Sample

Privacy Policy Sample

(Quick Service Restaurant Holdings)

Overview

Quick Service Restaurant Holdings respects and upholds your right to privacy protection

under the Privacy Act 1988 as amended by the Privacy Amendment (Enhancing Privacy

Protection) Act 2012 (Privacy Act) and any similar state or territory legislation applicable to

Quick Service Restaurant Holdings’ operations.

Contents

1. Purpose of this Policy

2. Entitlements

3. The policy.

1. Purpose of this Policy

This policy describes how Quick Service Restaurant Holdings (and its related entities)

manages any personal information about you that it (and its related entities) may collect and

hold. This is set out in a question and answer format.

2. Entitlements

Please note that Quick Service Restaurant Holdings employees are not entitled to

promotional or discounted products pursuant to the QSRH Employee Discount Policy. Quick

Service Restaurant Holdings employees are also not entitled to participate in a Quick

Service Restaurant Holdings customer loyalty programs or competitions

3. The Policy

What kinds of personal information about me does Quick Service Restaurant

Holdings collect and hold?

Quick Service Restaurant Holdings (and its related entities) may collect and hold the

following kinds of personal information about you:

 Name, address, telephone number and email address.

 Employment records.

 Medical history.

 Transaction details associated with your purchases from Quick Service Restaurant

Holdings including credit card details.

 Any information you provided to Quick Service Restaurant Holdings through loyalty

programs or customer surveys

 Details of your use of Quick Service Restaurant Holdings’ website including your server

address, domain name, type of browser, date and time of your visit and pages accessed.

 Any additional information provided to Quick Service Restaurant Holdings, its related

entities and/or its service and/or support centre.

How does Quick Service Restaurant Holdings collect and hold personal information

about me?

Quick Service Restaurant Holdings (and its related entities) may collect personal information

about you when you purchase goods and services from Quick Service Restaurant Holdings

(or its related entities), when you contact Quick Service Restaurant Holdings (or its related

entities) with an enquiry, when you submit an employment, supplier, franchise or licence

application, through Quick Service Restaurant Holdings’ website or social media platform,

when you commence employment, when you enter a competition or other promotion, when

you join a loyalty program or our mailing list or complete a customer survey or when you

have any similar dealings with Quick Service Restaurant Holdings (or its related entities).

Quick Service Restaurant Holdings may hold personal information about you electronically

and in hard copy records.

Quick Service Restaurant Holdings takes all steps as are reasonable in the circumstances to

destroy or de-identify personal information that it no longer needs and is not required by law

to retain.

Quick Service Restaurant Holdings takes all steps as are reasonable in the circumstances to

protect personal information that it holds from misuse, interference and loss and from

unauthorised access, modification and disclosure.

For what purposes does Quick Service Restaurant Holdings collect, hold, use and

disclose personal information about me?

Quick Service Restaurant Holdings may collect, hold, use and disclose personal information

about you for the following purposes:

 To assist in providing goods and services to you.

 For employment purposes.

 To communicate promotional offers and special events.

 For Quick Service Restaurant Holdings’ internal administrative, marketing, planning,

product development and research requirements

 To assist with any calls you make to Quick Service Restaurant Holdings or its service

and/or support centre.

 For any purpose made known to you at the time of collection of your personal

information.

Quick Service Restaurant Holdings will not disclose personal information about you to any

person except on a confidential basis to agents, advisers and suppliers that Quick Service

Restaurant Holdings uses in the ordinary operation of Quick Service Restaurant Holdings’

business, such as for data processing, printing or mailing or as required by law.

At any time you may opt out of receiving any communications from Quick Service

Restaurant Holdings (other than as required for the operation of Quick Service Restaurant

Holdings’ business, e.g. regarding payment of your account) by contacting the relevant

person referred to under the heading “Miscellaneous” in writing (the “Privacy Officer”).

If at any time you provide the personal information of another person to Quick Service

Restaurant Holdings then you must ensure that that person has read and understood this

policy and separately consents to that personal information being collected and held by

Quick Service Restaurant Holdings for the above purposes.

How can I access and/or seek the correction of personal information about me that

Quick Service Restaurant Holdings holds?

You may request access to personal information Quick Service Restaurant Holdings holds

about you by writing to the Privacy Officer at the address below. Where Quick Service

Restaurant Holdings holds information that you are entitled to access, Quick Service

Restaurant Holdings will endeavour to provide you with a suitable range of choices as to

how you access it (e.g. emailing or mailing it to you).

If you believe that personal information Quick Service Restaurant Holdings holds about you

is incorrect, incomplete, out of date, irrelevant, misleading or inaccurate, then you may

request that Quick Service Restaurant Holdings correct it. If Quick Service Restaurant

Holdings is satisfied that the information requires correction, it will take such steps (if any) as

are reasonable in the circumstances to correct such information having regard to the

purpose for which the information is held. If requested by you, Quick Service Restaurant

Holdings will also notify any other entity that Quick Service Restaurant Holdings has

disclosed that information to, that the information has been corrected. If Quick Service

Restaurant Holdings refuses to correct the information as requested by you, then Quick

Service Restaurant Holdings will give you a written notice which sets out the reasons for the

refusal (except to the extent that it would be unreasonable to do so), the mechanisms

available to complain about the refusal and any other matter proscribed by the Privacy Act.

How can I complain about a breach of the Privacy Act and how will Quick Service

Restaurant Holdings deal with such a complaint?

If you consider that Quick Service Restaurant Holdings has breached the Privacy Act, you

may complain to Quick Service Restaurant Holdings by writing to the Privacy Officer at the

address below within six months of the date of the alleged breach. You must specify full

details of the alleged breach. Quick Service Restaurant Holdings’ The Privacy Officer will

investigate the complaint and advise you in writing of the outcome of the investigation within

60 days of receipt of the complaint. If Quick Service Restaurant Holdings has breached the

Privacy Act, it will endeavour to rectify the breach in an appropriate manner.

Is Quick Service Restaurant Holdings likely to disclose personal information about me

to overseas recipients? If so, which countries are those recipients likely to be located

in?

Quick Service Restaurant Holdings may disclose personal information about you to overseas

recipients [for e.g. data storage/processing/marketing] however it is not practicable to specify

the countries those overseas recipients are likely to be located in.

Miscellaneous

 In this policy “personal information” has the same meaning as under the Privacy Act.

 References to Quick Service Restaurant Holdings are to Quick Service Restaurant

Holdings Pty Ltd (ACN 124 415 041).

 Any questions or complaints about this policy or the management of any personal

information about you by Quick Service Restaurant Holdings should be made in writing

to the address below.

If the query relates to a customer: For all other queries:

Consumer and Menu Insight, Manager Group Manager HR

Level 5, 619 Pacific Highway 1 Whipple Street

St Leonards, NSW Balcatta, WA

02 8905 8400 08 9240 9777

 This policy represents Quick Service Restaurant Holdings’s policy as at 12 March 2014.

Quick Service Restaurant Holdings may change this policy from time to time by updating

the policy that appears on its website.