Repair
What to change, in what order, and which of it costs nothing.
Where to Start, If You Have Inherited This
Five numbers, one afternoon, no changes. They decide which of everything else is worth doing and in what order.
Routing by Exception
The change that makes real review arithmetically possible: stop asking for attention on everything and concentrate it where it changes an outcome.
Making It Cheap to Ask a Question
Refusal rates are zero because refusing is expensive. Lower the price of a single question and the rate stops being zero without anybody being told to be stricter.
Closing the Gap Between Work and Record
Every quality defect in recorded time traces back to the days between doing the work and writing it down. Five changes that close the gap, in order of return.
Telling People What the Hours Are For
Most people recording time have never been told where it goes. Saying so is free, changes what gets recorded, and is in several places an obligation.
What a Working Timesheet Process Looks Like
A description to compare yours against. None of it requires better software, and most organisations have the capability already configured off.
What a Workflow Cannot Fix
The limits of everything in this collection. Four problems that present as timesheet problems, are not, and get worse when treated as if they were.