Fillable Printable Follow up on a Complaint from a Customer Sample

Follow up on a Complaint from a Customer Sample

Your name

Your address

Your City state, zip

Your Phone number,

Your email

Date

Name

Position,

Department

Office address,

City, State, Zip

Dear Name,

This is with respect to the complaint we got from customer about the faulty

air conditioner .The letter is dated ______ and the customer’s name is

___________. According to the complaint she had purchased the air

conditioner two months back from the ____________ out let. The details of

the letter you can get from their letter dated. She had continued writing to

us several times and the customer is very unhappy about all this.

I have full faith that you can solve the problem. Please look into the matter

and follow up with the customer. I am sure you are aware that customer

satisfaction is what we see. I want you to rectify this complaint as soon as

possible. The customer is very disappointed and I have assured her that

this will be solved within a week. Please call up the customer and inform

her about the steps taken to resolve the problem and how soon you can

give her a solution.

Please keep me informed about the developments.

Sincerely,

Your name