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Exam Code: 3HRF102CA23 – 1151
OFFICE SERVICES SUPERVISOR III
(GENERAL)
DEPARTM E NTAL PROM OTION AL
EXAMINATION
SPOT – SACRAMENTO
(For EDD Emplo yeesOnly)
Testing Department:Employment Development Department
BulletinRelease Date:Tuesday, April 30, 2013
FINAL FILING DATE:Tuesday, May 14, 2013
Salary:$3,358.00-$4,085.00per month
POSITION DESCRIPTION
An Offices Services Supervisor III, under general direction and through subordinate supervisors, plans,
organizes, and directs the work of a large group engaged in difficult clerical work. The scope of the
duties supervised by incumbents includes: receptionist and secretarial support; typing and word
processing support; mail and document receiving and distribution; filing and records management;
document preparation and review; composition of letters, procedure manuals and reports; gathering
and giving of information over the telephone or by personal contact, statistical, financial, and other
record-keeping funct ions; cashiering; and ordering and maintaining supplies and equipment.
Positions existin Sacramento.
WHO SHOULD APPLY
Applicants who meet the minimum qualifications as stated on this bulletinmay apply for this
examination.
This is a
DEPARTMENTALPROMOTIONALexamination for the Employment Development
Department (
EDD). Competition is limited to:
1.Employees who have a permanent civil service appointment with the EDD by the final filing
date; or
2.Current or former employees of the Legislature with twoor more years as defined in the
Government Code 18990; or
3.Current or former non-elected exempt employees of the Executive Branch with two or more
consecutive years as defined by Government code 18992; or
4.Persons retired from the United States military, honorably discharged from active military duty
with a service-connected disability, or honorably discharged from active duty as defined in
Government Code 18991. Applicants under item 4 must submit form DD214 along with their
standard state application (STD.678) for entrance requirements. Veterans' preference points
will not be granted in promotional examinations.
For applicants under items 2, 3, or 4above, if promotional examinations are given by more than one
department for the same classification, the applicant must select one department in which to compete.
Refer to the General Information, Promotional Examinations Only section of this bulletin for other
eligibility requirements. Under certain circumstances, former EDD employees may be allowed to
compete under the provision of Rule 235.
Office Services SupervisorIII (General) Page 2
MINIM UM QUAL IF ICATIONS
All applicants must meet the experienceand/or education requirements for this examination bythe
final filing date.
EITHER I
One year of experience in California state service performing the duties of an Office Services
Supervisor II or two years of experience in the California state service performing the duties of a class
with a level of responsibility equivalent to Office Technician.
OR II
Four years of clerical experience, at least two years of which shall have been in a supervisory capacity.
(Experience in the California state service applied towar d the specialized two-year requirement must be
performing the duties of a class with a level of responsibility equivalent to Office Technician.)
And
In meeting the requirements under the II patterns, academic education above thetwelfth grade may be
substituted for one year of the required generalexperience on the basis of either (a) one year of
general education beingequivalent to three months of experience; or (b) one year of education of a
business or commercial nature being equivalent to six months of experience.
PROOF OF EDUCATION
Applicants qualifying under ANY pattern of the Minimum Qualificat ions requiring Education must submit
evidence/proof of completion of the education requirement with their Examination Application. The
proof provided must be copies of college transcripts or a diploma. You m ay email an electronic copy of
proof of education to
EDDExaminations@edd.ca.govplease list the examination title in the subject
line) or mail to the address listed below.
NOTE:If submitting proof of education via U.S. mail, please clearly mark your transcripts with your
name and the exam for which you are applying.
FOREIG N DEGREES
Applicants with foreign degrees must provide an official foreign transcript evaluation that indicates that
his/her f oreign course work is equivalent to a degree from an accredited U.S. college or university. EDD
accepts foreign transcript evaluations that are completed by one of the agencies approved by the
California Commission on Teacher Credentialing. Agencies accredited by the Commission for Foreign
Transcription Evaluation may be found on the Commission’s website:
www.ctc.ca.gov.
NOTE: All documents submitt ed become the property of t he EDD. Do not submit original diplomas with
the examination application.
CROSS FI LING INFORM ATION
A DEPARTMENTAL PROMOTIONALexamination is also being administered for the class of Office
Services Supervisor II(General). Applicants who meet the minimum qualifications and wish to
participate in both examinations may file one applicationfor both examinations; however, submitted
applications
MUSTinclude each class title for which the applicant wishes to participate. Applicants will
be considered only for the examination(s) specified on their application.
Office Services SupervisorIII (General) Page 3
FILING INSTRUCTIONS
Examination Applications (STD. 678) are available at the California Department of Human Resources
Careers page athttp://jobs.ca.gov/pdf/std678.pdf
.
All Examination Applications must be POSTMARKEDno later than the final filing date in order to be
considered for the examination. Applications not sent through t he U.S. Postal Service (i.e., hand carried
to the Human Resource Services Division) must be RECEIVED BY 5:00 P.M. ON THE FINAL FILING
DATE. Use of EDD metered mail, interoffice mail (e.g., red or gold bag), and faxed applications are
prohibited. Submit applications directly to:
M AILING ADDRESS:
Employment Development Department
Human Resource Services Division, MIC 54
Attention:
OSS III(General)
P.O. Box 826880
Sacramento, CA 94280-0001
FILE IN-PER SO N ADDRE SS:
Employment Development Department
Human Resource Services Division, MIC 54
Attention:
OSS III(General)
751 N Street, 6th Floor Solar Building
Sacramento, CA 95814
NOTE: All Applications MUST include a current, valid email address as examination material may be
sent via e-mail, e.g., examination notices, access to examination material, etc. It is the candidate’s
responsibility to ensure the email address listed on their application is current and valid. Failure to
provide a current and valid email address may result in non-receipt of exam information in a timely
manner which could result in disqualification from the examination.
Applications must also contain the following information: "to" and "from" dates (month/day/year)of
employment, time base, civil service class title(s), and range, if applicable. In addition, college course
information MUST include: title, sem ester or quarter credits, name of institution, completion dates, and
degree (if applicable). Applications received wit hout this information may be rejected.
SPECIAL TESTING ARRANGEMENTS
If you need an accessible test location, an interpreter, or other special testing arrangements because of
a disabling condition or your religious beliefs, please complete question 2 and/or 3 on page 1 of the
Examination Application (STD 678). You wil l be contact ed and necessary arrangements will be made.
EXAMIN ATION INFORMATION
This examination will consist of a Qualifications Assessmentweighted 100%. In order to obtain a
position on the eligible list, a minimum rating of 70% must be att ained.
QUALIFICATIONS ASSESSMENT – WEIGHTED 100%
It is anticipat ed t hat candidates who meet the m inimum qualifi cations for this exam will be sent an email
the week of Monday, June 10, 2013to the e-mail address provided on their application, which will
contain a link to access the Qualifications Assessment to complete. It is the candidate’s
responsibilityto contact the Human Resource Services Division at[email protected]
if
they have not received an email by Thursday, June 13, 2013. Please monitor your e-mail account's
SPAM, Junk, Bulk, etc. folder(s) as the examination e-mail may be filtered depending on their specific
account settings.
Office Services SupervisorIII (General) Page 4
COMPETITORS WHO DO NOT COMPLETE THE QUALIFICATIONS ASSESSMENT OR DO NOT SUBMIT IT
BY THE DUE DATE WILL BE DISQUALIFIED FROM THE EXAMINATION PROCESS.
SCOPE OF THE EX AMINATION
A.KNOWLEDGE OF:
1.Modern office methods, supplies, and equipment.
2.Business English and correspondence.
3.Principles and techniques of effective supervision and training.
4.Principles and practices of effective personnel management and supervision, which includes
the Department’s Equal Employment Opportunity program and policies of the Ralph C. Dills Act
(State Employer-Employee Relations).
B.ABIL I TY TO:
1.Perform difficult clerical work, including ability to spell correctly, use good English and make
arithmetical computations.
2.Follow oral and written directions.
3.Evaluate situations accurately and take effective action.
4.Read and write English at a level required for successful job performance.
5.Make clear and comprehensive reports and keep difficult records.
6.Meet and deal tactfully with the public.
7.Apply specific laws, rules, and off ice policies and procedures.
8.Prepare correspondence independently utilizing a wide knowledge of vocabulary, grammar and
spelling.
9.Communicate effectively.
10.Plan, org anize, direct, and supervise the work of others.
11.Work independently.
12.Modif y established procedures and methods to meet changing needs.
13.Supervise the work of a largesized group.
14.Organize and accomplish work with a high degree of independence and direct the work of a
large group t hrough subordinate supervisors.
15.Unders tand and fulfill supervisory responsibilities under the Ralph C. Dills Act ( State Em ployer-
Employee Relations).
16.Understand and effectively carry out State and Departmental Equal Employment Opportunity
and upward mobility policies.
ELIGIBLE LIST INFORM ATION
A DEPARTMENTAL PROMOTIONALeligible list will be established for the Employment Development
Department. Eligibility expires 12months after it is established unless the needs of the services and
conditions of list warrant a change in this period.
VETERANS’ PREFERENCE
Veterans' Preference credits will not be granted in the examination as it does not meet the
requirements to qualify for Veterans' Preference credit.
CAREER CREDI TS
Career Credits will not be added to the final score of this examinationas it does not meet the
requirements to qualify for Career Credits.
Office Services SupervisorIII (General) Page 5
CONT ACT INFO RMATION
The EDD encourages all potential applicants to read this entire bulletin. All inquiries about this
OSS III, in the subject line. Also, you may cont ac t the Exam Hotline at (916) 654-6869.
EQUAL EMPLOYM ENT OPPORTUNITY
California State Government– An Equal Opportunity Employer to all regardless of race, color, creed,
national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual
orientation.
DRUG FREE STATEMENT
It is an objective of the State of California to achieve a drug-free state work place. Any applicant for
state employment will be expected to behave in accordance with this objective because the useof
illegal drugs is inconsistent with the law of the State, the rules governing civil service and the special
trust placed in public servants.
EMPLOYMENT DEVELOPMENT DEPARTMENT
Human Resource Services Division, MIC 54
P.O. Box 826880
Sacramento, CA 94280-0001
Telephone/Exam Hotline: (916) 654-6869
Website: www.edd.ca.gov
California Relay Service for Hearing Impaired:
From TDD Phone: (800) 735-2929
From Voice Phone: (800) 735-2922
TDD is a Telecommunications Device for the Deaf and is reachable only from telephones equipped with a TDD device.
GENER AL INFORMATI ON
THE EMPLOYMENT DEVELOPMENT DEPARTMENT (EDD)reserves the right to revise the examination
plan to better meet the needs of the service if the circumstances change under which this examination
was planned. Such revision will be in accordance with civil service laws and rules and all candidates
will be notified.
IT IS THE CANDIDATE’S RESPONSIBILITYto contact the Employment Development Department,
Human Resource Services Divisionat(916) 654-6869, three weeks after the FINAL FILING DATE if
he/she has not received a notice via email or U.S. mail.
If you meet the requirements stated on this bulletin you may take this examination, which is
competitive. Possession of the entrance requirement(s) does not ensure a place on the eligible list.
Your performance in the examination described on this bulletin will be com pared with the performance
of the other candidates who take this examination, and all candidates who pass will be ranked
according to their scores.
EXAM APPLICA TIONS (STD 678)are available on the Internetat//jobs.ca.gov/pdf/std678.pdf
GENERAL QUALIFICATIONS:Candidates must possess essential personal qualifications including
integrity, initiative, dependability, good judgment, an ability to work cooperatively with others, and a
state of health consistent with the ability to perform the assigned duties of the class.
ELIGIB LE LI ST S:Eligible lists established by competitive examination, regar dless of date, must be used
in the following order: 1) subdivisional promot ional, 2) department al promotional, 3) multi -departmental
promotional, 4) servicewide promotional, 5) departmental open, 6) open eligible list. When there are
two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years
unless otherwise stated on this bulletin. In the case of continuous testing examinations, names are
merged into the appropriate eligible lists in order of final examinationscores regardless of the date of
the examinationand the resulting eligible lists will be used only to fill vacancies in the area shown on
the bulletin.
PROMOTIONAL EXAMINATIONS ONLY:Veterans’ Preference Points are not granted in promotional
examinations. Competition is limited to those applicants who meet one of the criter ia listed on page 1 of
this bulletin. Under certain circumstances other employees may be allowed to compete under
provisions of Rules 234, 235, and 235.2. State Personnel Board Rules 233, 234, 235, 235.2, and 237
contain provisions regarding civil service status and eligibility for promotional examinations. These rules
may be reviewed at the EDD’s Human Resource Services Division, at the California Department of
Human Resources, and on the Internet atwww.jobs.ca.gov
