Fillable Printable Outsourcing Services Agreement
Fillable Printable Outsourcing Services Agreement
Outsourcing Services Agreement
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BIJLAGEN
APPENDIX 3A – OUTSOURCING SERVICES AGREEMENT
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It should be noted that this example is not intended, and is not to be regarded as, a definitive
statement of best practice and is not intended to constitute professional advice or a substitute for
professional advice.
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OUTSOURCING
SERVICES AGREEMENT
THIS AGREEMENT is made and entered into as of the January 1, 2003
("Effective Date") by and between the NaviSite, Inc. ("NaviSite"), a Delaware
corporation having an office and place of business at 400 Minuteman Road,
Andover, MA 01810 and ClearBlue Technologies, Inc. a Delaware corporation having
an office and place of business at 100 First Street, Suite 1000, San Francisco,
CA 94105("CBT") and the wholly-owned subsidiaries of CBT listed on the signature
pages hereto. ("CBT").
WHEREAS, CBT desires to hire NaviSite to perform outsourced management
services and NaviSite desires to be hired by CBT to perform such services
regarding the operational management (the "Services") for the CBT customers
using a defined set of CBT data centers listed on Exhibit A (attached hereto and
made a part hereof by reference), collectively known as (the "Data Centers") as
an independent contractor according to the terms and conditions set forth
herein.
NOW THEREFORE, in consideration of the terms and conditions set forth below
and other good and valuable consideration, the receipt and sufficiency of which
is hereby acknowledged, the parties agrees as follows:
1. SPECIFICATIONS OF WORK.
1.1 The parties agree that the general scope and results of the Services to
be completed by NaviSite shall be developed by CBT and by NaviSite and consist
primarily of the day-to-day management of the Data Centers as more fully
described on Exhibit B (attached hereto and made a part hereof by reference).
1.2 All Services shall be performed in a workman like fashion. Unless
otherwise requested by CBT, NaviSite shall prepare and deliver to CBT monthly
reports/invoices regarding any Services ongoing or performed during each month
of the term of this Agreement.
1.3 CBT agrees that it will not directly or indirectly, during the term of
this Agreement, solicit or utilize the services of any other vendor or
contractor for the Services to be provided by NaviSite.
1.4 Optional Services. The parties acknowledge and agree that from time to
time during the term of this Agreement there may be additional services required
by the CBT. The specifications and pricing of these services will be mutually
agreed upon and confirmed via written instrument (i.e. Statement of Work) which
is signed by an authorized representative of each party before such services are
delivered. The parties acknowledge and agree that such written instrument shall
be subject to the terms and conditions of this Agreement unless specific
modifications to this Agreement are made to the contrary in such Statement of
Work.
1.5 Beginning on the Effective Date if a CBT customer desires to renew its
agreement with CBT without adding new or additional services and/or products
("Renewal Contract"), NaviSite shall act as the exclusive reseller for CBT for
such renewal of existing CBT customer contracts ("Agent Services").
1.6 NaviSite shall have the exclusive right to sell NaviSite applications
and other management services to CBT Data Center customers.
2. FEES.
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It should be noted that this example is not intended, and is not to be regarded as, a definitive
statement of best practice and is not intended to constitute professional advice or a substitute for
professional advice.
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2.1 Consideration. In consideration of furnishing the Services, described
herein, CBT shall pay to NaviSite the monthly fee for the Services as set forth
on Exhibit B ("Monthly Service Fee").
2.2 Payment. All Monthly Service Fees shall be payable within thirty (30)
days of receipt of invoice. All Monthly Service Fees not paid within thirty (30)
days shall be subject to a monthly service charge of 1.5% of the unpaid balance.
2.3 Adjustments and Fee Calculation. The Monthly Service Fees is based on
NaviSite's actual costs for providing the Services and includes a predetermined
margin of thirty percent (30%) which shall be adjusted according to the Margin
Plan (as defined below). Within forty-five (45) days of the Effective Date the
parties shall mutually agree on a sliding scale mechanism under which the thirty
percent (30%) predetermined margin set forth above shall be adjusted upward or
downward based on utilization rates ( as well as other factors which may be
agreed to by the parties) which actually are occurring in the Data Centers (the
"Margin Plan"). The Margin Plan shall be amended quarterly as necessary and
included in the Budget (as defined below). NaviSite's actual costs for providing
the Services shall be calculated monthly and the Monthly Service Fees adjusted
up or down accordingly. Adjustments will be reflected in the next monthly
invoice for Services. NaviSite shall prepare a budget quarterly ( the "Budget")
including the resources, costs and other expenses it expects to incur in
providing the Services for the upcoming quarter. CBT shall review and promptly
approve the Budget in the event there are any disputes regarding the Budget, the
parties shall meet and in good faith negotiate a reconciliation of the Budget.
2.4 Each party shall maintain records of all activities subject to
revenues, payments, fees, commissions and costs pursuant to this Agreement. Each
party shall permit a reputable independent certified public accounting firm
designated by the other party to have access, at a mutually agreed upon time
during normal business hours, to the records and books of account which relate
solely to this Agreement for the purpose of determining whether the appropriate
fees and commissions have been paid. Such audits may not be required more often
than once every year; provided, however, that either party may audit the other
within six (6) months of any audit in which a discrepancy of five percent (5%)
or greater is discovered. If a discrepancy is discovered, the party in whose
favor the error was made will promptly pay the amount of the error to the other.
The party requesting the audit will pay the cost of the audit, provided, that if
a discrepancy is discovered of five percent (5%) or greater in favor of the
party requesting the audit, then the audited party will be required to pay the
reasonable costs of the audit.
3. LIMITATION OF LIABILITY.
3.1 Limitation of Remedies. NaviSite's and CBT's entire liability and
exclusive remedy in any cause of action based on contract, tort or otherwise in
connection with any Services furnished pursuant to this Agreement including its
Exhibits shall be limited to the total fees paid by CBT to NaviSite. No action,
regardless of form , arising out of this Agreement may be brought by either
party more than one (1) year after the occurrence of the event giving rise to
such cause of action.
3.2 EXCEPT WITH RESPECT TO AMOUNTS PAYABLE ARISING OUT OF CLAIMS BASED UPON
WILLFUL, MALICIOUS OR GROSSLY NEGLIGENT CONDUCT OF THE LIABLE PARTY, NEITHER
NAVISITE NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR
DELIVERY OF THE SERVICES SHALL IN ANY EVENT WHATSOEVER BE LIABLE FOR ANY INDIRECT,
CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES IN EXCESS OF THE TOTAL PRICE PAID BY
CBT TO NAVISITE (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF
OR INABILITY TO USE THE SERVICES EVEN IF CBT HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
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It should be noted that this example is not intended, and is not to be regarded as, a definitive
statement of best practice and is not intended to constitute professional advice or a substitute for
professional advice.
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4. PROPRIETARY INFORMATION.
4.1 For purposes of this Agreement, the term "Proprietary Information"
shall mean all of the information, data and software furnished by one party to
the other, whether in oral, written, graphic or machine-readable form, which may
include but not be limited to, code, software tool specifications, functions and
features, integration and shared data block specifications, financial
statements, corporate and stock information, file layouts, marketing strategies,
business, product or acquisition plans, current business relationships or
strategies and customer lists. "Proprietary Information" shall not include
information which: (a) is or becomes available to the general public through no
fault of either party; (b) is independently developed by non-disclosing party;
(c) is rightfully received by the non-disclosing party from a third party
without a duty of confidentiality; or (d) is required to be disclosed by court
order or operation of law. Before disclosing any Proprietary Information under
court order or operation of law, the non-disclosing party shall provide the
disclosing party reasonable notice and the opportunity to object to or limit
such disclosure.
4.2 Each party acknowledges that, in and as a result of visit(s) to the
other party's facilities and/or discussions with a party's officers and
employees, a party shall or may be making use of or acquiring Proprietary
Information. As a material inducement to disclose such Proprietary Information,
each party covenants and agrees that it shall not, except with the prior written
consent of the other party, at any time directly by itself or indirectly through
any agent or employee: (i) copy, modify, disclose, divulge, reveal, report,
publish or transfer to any person or entity, for any purpose whatsoever, any
Proprietary Information or (ii) use Proprietary Information for any purpose
other than in connection with the consummation of the Proposed Transactions.
Failure to mark any of the Proprietary Information as confidential, protected or
Proprietary Information shall not affect its status as part of the Proprietary
Information under the terms of this Agreement.
4.3 Each party covenants and agrees that all right, title and interest in
any Proprietary Information shall be and shall remain the exclusive property of
the disclosing party.
5. RETURN OF MATERIALS. Upon termination of the activities for CBT or the
termination of this Agreement, each party will promptly deliver to the other all
copies and embodiments, in whatever form, of Proprietary Information and all
other materials containing any Proprietary Information, which is in such party's
possession or control, no matter where such material is located.
6. OWNERSHIP RIGHTS. Except as expressly set forth on any Statement of Work, all
right, title and interest in and to all products, services and materials
provided to CBT by NaviSite under this Agreement shall be and remain the
property of NaviSite exclusively. CBT shall have no right, title or interest in
or to any products, services or materials except as expressly set forth in this
Agreement. NaviSite retains shall retain all rights and title to any and all
capital improvements and intellectual property it utilizes or contributes to the
Data Centers or as part of the Services.
7. TERM AND TERMINATION.
7.1 This Agreement shall commence on the Effective Date and continue in
full force and effect for three (3) years and the term of this Agreement may,
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It should be noted that this example is not intended, and is not to be regarded as, a definitive
statement of best practice and is not intended to constitute professional advice or a substitute for
professional advice.
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upon mutual agreement by the parties, be extended for additional one (1) year
periods, unless terminated as provided herein.
7.2 If either party (the "Defaulting Party") materially defaults in the
performance of its obligations under this Agreement, and if such default is not
cured within ninety (90) days after written notice is given to the Defaulting
Party specifying the default, then the other party (the "Aggrieved Party") may,
by giving written notice to the Defaulting Party, terminate this Agreement as of
the date specified in the notice of termination.
7.3 Each party, insofar as it becomes a Defaulting Party, agrees that, upon
receipt of any notice of default, it will immediately commence all commercially
reasonable efforts to cure the specified default and to commit the resources
necessary at the Defaulting Party's expense, to accomplish such cure as promptly
as is reasonably possible.
7.4 Upon any termination of this Agreement, NaviSite will assist and comply
with CBT's reasonable directions to cause the orderly transition and migration
of the Services to CBT or a third party contractor to whom CBT chooses to
transfer the Services.
8. EMPLOYEES. NaviSite may, but shall not be obligated to hire as employees of
NaviSite the current CBT employees listed in Exhibit C. As part of the Services,
regardless of whether such employees are hired by NaviSite, as of the Effective
Date, NaviSite shall have management control of such employees, but unless hired
by NaviSite CBT shall remain the employee's employer for all purposes,
including, but not limited to payroll, taxes, insurance and benefits. CBT agrees
to reasonably assist NaviSite in the hiring of any of the employees pursuant to
this Section.
9. TAXES. NaviSite shall be paid its compensation without any deductions made
whatsoever for state or federal taxes of any kind. NaviSite agrees to pay all
applicable federal and/or state taxes and all local excise, sales, use, or other
taxes which arise as a result of the services performed by NaviSite or any
employee of NaviSite under this Agreement.
10. INDEPENDENT CONTRACTOR STATUS. It is expressly agreed and understood between
CBT and NaviSite that NaviSite (and any person employed by NaviSite) is
performing the Services, Agent Services hereunder as an independent contractor
and is neither the employee nor the agent of or on behalf of CBT.
11. NO WAIVER OR MODIFICATION. This Agreement may not be changed or terminated
rally, and no change, termination or attempted waiver or any of the provisions
hereof shall be binding unless in writing and signed by both parties.
12. CONTINUATION. Neither party shall sell, transfer, assign or subcontract any
right or obligation hereunder without the prior written consent of the other
party. Any act in derogation of the foregoing shall be null and void.
13. SEVERABILITY. Should any provision hereof be deemed, for any reason
whatsoever, to be invalid or inoperative, such provision shall be deemed
severable and shall not affect the force and validity of other provisions of
this Agreement.
14. GOVERNING LAW AND EXCLUSIVE JURISDICTION. This Agreement shall be deemed to
be made and entered into pursuant to the internal laws of the State of New York
and for all purposes this Agreement shall be construed and interpreted in
accordance with and be governed by the law of the State of New York.
15. FORCE MAJEURE. Neither NaviSite nor CBT shall be held responsible for any
delay or failure in performance under this Agreement arising out of causes
beyond its control, or without its fault or negligence. Such causes may include,
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It should be noted that this example is not intended, and is not to be regarded as, a definitive
statement of best practice and is not intended to constitute professional advice or a substitute for
professional advice.
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but are not limited to, fires, terrorist acts, strikes, embargoes, shortages or
supplies of raw materials, or components or finished goods, acts of God, acts of
regulatory agencies or national disasters.
16. COUNTERPARTS. This Agreement many be executed in any number of counterparts.
17. ENTIRE AGREEMENT. The provisions herein constitute the entire agreement
between the parties and supersede all prior agreements, oral or written, and all
other communications between the parties, including any and all supplier or
distribution agreements. No term or condition contained in any document provided
by one party to the other party pursuant to this Agreement shall be deemed to
amend, modify, or supersede or take precedence over the terms and conditions
contained herein.
18. INSURANCE. NaviSite will place CBT and all affiliates designated by CBT
which are primarily related to the Data Centers under NaviSite's umbrella
insurance plan.
19. RIGHT OF FIRST REFUSAL. In the event CBT desires to sell any of the Data
Centers or its collocation business to a third party, CBT shall deliver a
written notice to NaviSite stating the price, terms, and conditions of the
proposed sale and the identity of the proposed transferee (a "Sale Notice").
Within a reasonable time period not to exceed fourteen (14) days after receipt
of a Sale Notice by NaviSite, NaviSite shall have the right, but not the
obligation to purchase such Data Center or its collocation business so offered
at the price and on the terms and conditions stated in the Sale Notice.
20. COMPLIANCE. CBT represents and warrants to NaviSite that as of the Effective
Date the operations of the Data Centers and the provision of services to its
customers is compliant with: (a) CBT service level agreements with its Data
Center customers; (b) its vendor contracts; (c) the operating lease and real
estate covenants for each Data Center; and (c) state or federal government laws,
regulations and/or filing requirements related to the Data Centers.
21. ASSIGNMENT/CHANGE OF CONTROL. Neither party may, without the prior written
consent of the other party, assign this Agreement, in whole or in part, either
voluntarily or by operation of law, and any attempt to assign this Agreement in
violation of this Section shall be a default of the Agreement pursuant to
Section 7.2 above and such assignment shall be null and void. In the event the
majority owner of a party becomes less than a 50% owner and/or the majority
owner's equity position drops below 35% of said party such events shall be
deemed assignments for purposes hereof ("Change of Control Events"). An owner of
a party which has a Change of Control Event shall have thirty (30) days from the
date of the Change of Control Event to declare such event an assignment, or such
event is waived as an assignment.
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It should be noted that this example is not intended, and is not to be regarded as, a definitive
statement of best practice and is not intended to constitute professional advice or a substitute for
professional advice.
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IN WITNESS WHEREOF, the parties acknowledge that each has fully read and
understood this Agreement, and, intending to be legally bound thereby, executed
this Agreement on the date set forth above.
CLEARBLUE TECHNOLOGIES INC. NAVISITE INC.:
Signature Signature /s/ Kevin H. Lo
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Name Name Kevin H. Lo
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Title Title CFO
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<PAGE>
IN WITNESS WHEREOF, the parties acknowledge that each has fully read and
understood this Agreement, and, intending to be legally bound thereby, executed
this Agreement on the date first above written.
CLEARBLUE TECHNOLOGIES, INC. NAVISITE, INC.:
Signature /s/ Arthur Becker Signature
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Name Arthur Becker Name
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Title Vice President Title
-----------------------------------
BJK/CHICAGO: BJK/EMERYVILLE:
Signature Signature
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Name Name
------------------------------- ------------------------------------
Title Title
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BJK/SAN FRANCISCO: BJK/LOS ANGELES:
Signature Signature
-------------------------- -------------------------------
Name Name
------------------------------- ------------------------------------
Title Title
------------------------------ -----------------------------------
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It should be noted that this example is not intended, and is not to be regarded as, a definitive
statement of best practice and is not intended to constitute professional advice or a substitute for
professional advice.
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IN WITNESS WHEREOF, the parties acknowledge that each has fully read and
understood this Agreement, and, intending to be legally bound thereby, executed
this Agreement on the date first above written.
CLEARBLUE TECHNOLOGIES, INC. NAVISITE, INC.:
Signature Signature
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Name Name
------------------------------- ------------------------------------
Title Title
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BJK/CHICAGO: BJK/EMERYVILLE:
Signature /s/ Gabriel Ruhan Signature /s/ Gabriel Ruhan
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Name Gabriel Ruhan Name Gabriel Ruhan
Title Vice President Title Vice President
BJK/SAN FRANCISCO: BJK/LOS ANGELES:
Signature /s/ Gabriel Ruhan Signature /s/ Gabriel Ruhan
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Name Gabriel Ruhan Name Gabriel Ruhan
Title Vice President Title Vice President
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It should be noted that this example is not intended, and is not to be regarded as, a definitive
statement of best practice and is not intended to constitute professional advice or a substitute for
professional advice.
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BJK/MILWAUKEE: BJK/NEW YORK:
Signature /s/ Gabriel Ruhan Signature /s/ Gabriel Ruhan
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Name Gabriel Ruhan Name Gabriel Ruhan
Title Vice President Title Vice President
BJK/OAKBROOK: BJK/VIENNA:
Signature /s/ Gabriel Ruhan Signature /s/ Gabriel Ruhan
-------------------------- -------------------------------
Name Gabriel Ruhan Name Gabriel Ruhan
Title Vice President Title Vice President
BJK/DALLAS: BJK/LAS VEGAS:
Signature /s/ Gabriel Ruhan Signature /s/ Gabriel Ruhan
-------------------------- -------------------------------
Name Gabriel Ruhan Name Gabriel Ruhan
Title Vice President Title Vice President
[Signature Page to Outsourcing Agreement]
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It should be noted that this example is not intended, and is not to be regarded as, a definitive
statement of best practice and is not intended to constitute professional advice or a substitute for
professional advice.
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Exhibit A
CBT Data Centers
Data Centers:
. BJK/Dallas, Inc., a Delaware corporation
1950 Stemmons Frwy,
Suites 1032, 1032A and 1032B
Dallas TX 75207
. BJK/Emeryville, Inc., a Delaware corporation
1400 65th Street
Emeryville, CA 94608
. BJK/Las Vegas, Inc., a Delaware corporation
7185 Pollock Drive, Building 19
Las Vegas, NV 89119
. BJK/Los Angeles, Inc., a Delaware corporation
1200 West 7th Street
Lower Level I
Los Angeles, CA 90071
. BJK/Milwaukee, Inc., a Delaware corporation
324 East Wisconsin Avenue, Suites 815, 825 & 840
Milwaukee, WI
. BJK/New York, Inc., a Delaware corporation
395 Hudson Street, First Floor
New York, NY 10014
. BJK/Oakbrook, Inc., a Delaware corporation
800 Jorie Blvd., First Floor
Oak Brook, IL 60523
. BJK/San Francisco, Inc., a Delaware corporation
650 Townsend Street
San Francisco, CA 94103
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It should be noted that this example is not intended, and is not to be regarded as, a definitive
statement of best practice and is not intended to constitute professional advice or a substitute for
professional advice.
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. BJK/ Vienna, Inc., a Delaware corporation
8619 Westwood Center Drive, Suite 200
Vienna, VA 22182
. BJK/Chicago-Wells, Inc., a Delaware corporation
725 S. Wells St., Suite 300
Chicago, IL 60607
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It should be noted that this example is not intended, and is not to be regarded as, a definitive
statement of best practice and is not intended to constitute professional advice or a substitute for
professional advice.
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Exhibit B
1. NaviSite Responsibilities
1.1 NaviSite to provide the operational management services and support for the
Data Centers including, but not limited to:
1.1.1 Back-office support: customer billing; customer collections; financial
reporting and analytical support; certain insurance coverages
1.1.2 Vendor management: negotiating vendor contracts; making vendor and
operating and real estate lease payments; provisioning certain vendor services.
1.1.3 Sales and customer support: providing customer support; executing new
sales and renewals or CBT services; reselling CBT services bundled with other
services and products to New Customers.
1.1.4 Technical operations: facility management; security services; on-going
facilities maintenance and repair as required by CBT but not its landlord's.
1.1.5 Strategic functions: strategy planning, capital investment advice,
business and corporate development advice.
2. Service Levels:
NaviSite shall perform the Services, Agent Services and Reseller Services in a
manner that is compliant with: (a) CBT service level agreements with its Data
Center customers; (b) vendor contracts; (c) operating lease and real estate
covenants for each Data Center; (c) state or federal government laws,
regulations and/or filing requirements related to the Data Centers.
3. Payment
On the first day of each month beginning on the Effective Date, CBT shall
pay NaviSite a Monthly Service Fee of $500,000 subject to the adjustments
pursuant to Section 2.3 in the Agreement.
4. Banking
The parties agree that regarding the collection and deposit of money from
customers NaviSite shall maintain a separate CBT bank account and act only as an
independent contractor on behalf of CBT.
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