Fillable Printable Annual Report Template - University of North Dakota

Annual Report Template - University of North Dakota

ITSS ANNUAL REPORT

2001-2002

Executive Summary

The University of North Dakota (UND) and the State Board of Higher Education (SBHE) have recognized

the strategic role information technology (IT) plays in meeting their goals and objectives. IT can be used

to increase access to and enrich and enhance teaching, learning and research. It can also increase

availability to and efficiencies in business processes. Information Technology Systems and Services

(ITSS) is working to provide UND and North Dakota University System (NDUS) with services and support

to meet their goals.

ITSS provides central IT services for UND including network, help center, technology support and

technical services. With the introduction of the University Chief Information Officer (CIO) and the

University Information Technology Council (UITC), information technology conversations and decisions

involve broader campus community membership leading towards consensus in IT policies, standards and

expectations. This will help ITSS to better align with campus IT priorities.

Given relatively flat budgets, ITSS’ highest priority for 2001-02 was to maintain, administer, secure and

update on-going UND and NDUS services. ITSS continues to maintain high quality and availability of

supported systems and services. In addition, ITSS service increases include:

• Greater network bandwidth availability and distribution of bandwidth monitoring graphs

• More campus servers hosted in a secure environment

• Broader help desk support

• IP videoconferencing availability

• Student printing provided through student fees

• Web access to administrative systems

For NDUS, ITSS participates in planning, development, technical and operating support for administrative

information systems, help center, library system and network services. In 2001-02, ITSS participated in

selection and planning for replacements to the Higher Education Computer Network (HECN) legacy

administrative information system and the ODIN online catalog system and will participate in development

and implementation of those systems. ConnectND, the replacement of the legacy administrative systems,

will put information, and thereby power, into the hands of the students, faculty, staff and constituents;

enabling single entry of information; and allowing anywhere/anytime access. UND will benefit from

ConnectND student services, human resources and financial systems.

There are on going challenges to the optimal use of IT, including:

• Security and copyright issues have delayed academic work, consumed technician and

administrator time, and created financial risk for the university. A security officer is needed to

focus campus efforts on this issue.

• No additional resources have been provided to respond to the increased expectations of and

reliance on information technology. The impact is to increasingly stretch and stress ITSS staff.

Additional resources would allow better planning for higher quality and would allow staff to take

on IT services that benefit the university community, gaining efficiencies over each department

finding its own solution. Priority services would be defined through the UITC.

• Research support is not available to all segments of the university. This increases research start

up time and challenges researchers to maintain IT knowledge along with their specialized

research expertise.

ITSS is committed to using all resources to work with the UND CIO, UITC, NDUS CIO and the NDUS

Information Technology Council (ITC) to advance the best uses of technology towards the missions and

goals of UND and NDUS.

ITSS ANNUAL REPORT

2001-2002

Department Name: Information Technology Systems and Services (ITSS)

Assessment Contact:

Name: Dorette Kerian

Phone: (701) 777-3880

Email: [email protected]k.edu

The University of North Dakota in its Strategic Plan, Pathways to the Future

, cites as a challenge, “the

need to fully adopt information technology (IT) to benefit the University’s learning and research

environment, thus ensuring that UND will remain a player in the technology revolution.” While less

explicit, the Roundtable on Higher Education Cornerstone 3, “Flexible and Responsive System”, and

Cornerstone 4, “Accessible System”, clearly have significant IT components. IT can increase access to,

enrich and enhance teaching, learning and research. It can also increase availability to and efficiencies in

the business processes. Information Technology Systems and Services (ITSS) is working to provide

UND and North Dakota University System (NDUS) with services and support to meet their goals.

Organization

The ITSS Director reports to the Vice President of Academic Affairs. ITSS works closely with UND’s

Interim CIO and with the North Dakota University System’s (NDUS) CIO with respect to information

technology (IT) planning and especially in areas of providing the current and future IT infrastructure.

The ITSS Organization has three areas each led by an associate director: Administrative Information

Services, Support Services, and Technical Services. An accountant and administrative assistant are key

players in the management of ITSS.

Within ITSS, Associate Directors lead teams working in the areas of Administrative Information Systems,

Support Services and Technical Services providing UND and NDUS IT services and support. The teams

are:

• Administrative Information Services

application developers maintain the current locally written

HECN financial and student information systems and are increasingly involved in their

replacements, the ConnectND PeopleSoft implementation. UND as well as all other NDUS

institutions use these systems. The group also provides UND-only administrative system

changes through the UND-funded personnel.

• Support Services

provide students, faculty and staff installation and support of desktop systems,

application programs and associated training. Staff members also provide consultative support

and training for shared systems applications such as e-mail, web and SAS administration

reporting. Staff administer servers for hosting ITSS internal and departmental applications. The

Help Center provides the campus a one-stop/call information technology support center and, in

cooperation with NDSU Information Technology Services (ITS), provides NDUS help services.

Network services manage the campus network and coordinate HECN wide area network (WAN)

services.

• Technical Services

administer and support an IBM mainframe for HECN financial and student

information systems; UNIX systems for university e-mail, LDAP, and web services; and the NDUS

online library services systems used by NDUS, K-12 school, and public libraries. This support and

administration covers operating systems, security, databases, utilities, and business and learning

applications. ITSS provides a secure environment with backup power to house NDUS and UND

servers.

Mission, Vision and Values/Principles of ITSS

Mission: ITSS provides leadership, instruction and access to information and computer resources in

support of higher education, research and public service.

Vision: Expand and enhance information access, embrace leading edge technologies, professional

development and dynamic planning.

Values/Principles:

• Provide quality infrastructure

• Provide quality customer service

• Embrace change and innovation

• Enable Computer Center staff growth

• Provide good leadership

State of the Unit

ITSS provides central IT services for UND including network, help center, technology support and

technical services. With the introduction of the University Chief Information Officer (CIO) and the

University Information Technology Council (UITC), information technology conversations and decisions

involve broader campus community membership leading towards consensus in IT policies, standards and

expectations. This will help ITSS to better align with campus IT priorities.

In the 2002 academic year, ITSS changed its name from the Computer Center to better reflect the

broader roles and responsibilities of the unit. ITSS leads and coordinates UND central IT through

participation in the University Information Technology Council and sub-councils, the Student Technology

Fee Committee and through a close working relationship with the UND Chief Information Officer. ITSS

staff are involved in UND’s ADA compliance, records management, University Within the University

Advisory Board, Lost Control Committee, and Staff Senate. A staff member received a meritorious

service award.

Over sixty percent of the resources (personnel, equipment and operating dollars) ITSS receives are for

NDUS systems and support. ITSS helps set direction for and implements NDUS IT services through

participation in the NDUS CIO Directors’ group, Higher Education Computer Network (HECN)

Administrative Systems Steering Committee, HECN Information Technology Coordinators, HECN

Network Steering Committee, state network’s STAGENet management and technical committees, and

NDUS Information Technology Council (ITC).

UND campus IT responsibilities in ITSS include:

• On campus and wide area networking

• University web system and e-mail services

• IT help services

• IT training and support

• Management of general purpose computer labs and clusters

• Server installation and administration

• Campus technology planning

NDUS IT responsibilities in ITSS that are provided in concert with the NDUS CIO and other NDUS IT

organizations include:

• Development and operational support of financial and student information systems

• Coordination of wide area networking (WAN) services

• Help desk services in support of NDUS systems

• Operational support for ODIN systems

• Planning for statewide information technology services

UND is a member of Internet2 and Great Plains Network to provide researchers, faculty and students

high bandwidth computing and networking capability. Membership also offers collaborative opportunities

for sharing large data streams, video-conferencing, use of remote instruments, and networking expertise.

1. Human Resources

By providing services for both UND and NDUS, ITSS is better able to enhance those services by

leveraging the expertise, experience, training and availability of members of a larger combined staff.

With the 59 staff members (1 part time), ITSS provides about 20 FTE of UND service (of those 2 are

locally funded) and 38 FTE of NDUS service. Thirty-eight students were funded on the UND side to

assist with staffing the general-purpose computer clusters and assisting technical and support staff. ITSS

would be unable to provide the same level of service for either UND or NDUS if the staff was split.

ITSS Full Time Equivalent (FTE) Staff UND NDUS

Application Developers (NDUS includes Bank of North Dakota funded staff) 1.6 10.4

Systems and Database Administration and Technical Support (UND includes

local funded staff; NDUS includes ODIN funded staff)

5.0 12.8

Client Support and Help Center 6.5 3.51

Network Services 3.0 2.0

ITSS Administration/Accounting 2.4 3.6

Operations Support 1.7

6.12

Total 20.2 38.4

ITSS Student Employees

(Lab/cluster, network, desktop and software license assistance)

38.0

The high level of services ITSS maintains for the campus and NDUS is a tribute to the hard work of the

staff members. The small number of central staff for a campus UND’s size, limits the campus’ ability to

provide secure computing and networking, and to add needed videoconferencing and research services

and support.

The good news is that the turnover in ITSS staff is reduced over previous years. The concern is that

increased workload from campus security, copyright and virus issues; replacement student, human

resources and financial system implementations; replacement ODIN system implementation; and

expectations for additional campus and NDUS IT services; all add responsibilities without adding staff.

ITSS faces an increased possibility of greater security risks, the loss of key staff, reduced quality, service

delays and increased dissatisfaction with IT services due to increased demands on staff.

Many ITSS staff are experiencing greater stress and uncertainty due to changes that include moving from

the mainframe to server environments, the speed of change in technology, new skill requirements, effects

of a different relationship with users requiring more communication and collaboration, and the broader

base of IT use. A staff development program to deal with change and stress was provided for all staff.

Additionally, staff are encouraged to attend seminars and workshops on project management, stress

reduction, team leadership, as well as to participate in IT skills training for their future responsibilities.

ITSS has significant skill and expertise invested in IBM mainframe OS390, Adabas, Solaris UNIX, and

IBM AIX. ITSS leadership is working to define and help staff transition to future technologies. ITSS

training expenditures for NDUS and UND combined exceeded $85,000 and will grow next year as

PeopleSoft ™, MSSQL™ and Windows2000™ is required for ConnectND. Greater collaboration among

UND IT professionals could increase benefits for these expenditures.

2. Those We Serve

The University:

ITSS staff serves virtually every member of the university community. ITSS hosts, operates, administers

and supports systems for the use of the entire university population

• Legacy administrative financial and student information systems and data warehouse

• Web services: UND web site and U-Web student web site

• E-mail: U-Mail for students and faculty and GroupWise e-mail for administrators and faculty

• LDAP directory services

• Streaming video services

• ODIN library system

ITSS provides network services to the campus

• Planning for network growth

• Installing and maintaining network devices

• Monitoring and managing network performance

• Dialup modem service

Client support services are provided for the campus

• Help desk services for problem reporting, tracking and solving

• Desktop computer assistance, consulting and training

• Mainframe and shared system computer consulting and training

Students:

In addition to the services above, which are available to students as members of the university

community, ITSS provides services to students

• Availability of general-purpose computing clusters in the Memorial Union and Chester Fritz

Library

• Web services: UND web site for student organizations and U-Web student web site

• U-Mail e-mail for students

• Resident hall broadband network capability

• Apartment DSL broadband capability

External Constituents/Other Stakeholders:

Through the development, maintenance and support of the administrative systems ITSS serves all the

institutions in the NDUS. Records stored in the administrative systems provide reports for the legislature

and other constituents. By operating and providing technical support for the ODIN system, ITSS enables

a library system used by NDUS and many public and K-12 libraries. With NDSU Information Technology

Services (ITS), ITSS coordinates the NDUS participation in the state STAGENet wide area network and

the use of Remedy problem tracking by most NDUS campuses. ITSS staff participates in many

organizations and committees to plan for and provide these services (See above, State of the Unit, par.

3).

3. Programming

ITSS participates with University in a University (U2) to plan for and assess IT workshops including

business applications, web development, and electronic communication. The Graduate School and

Registrar’s office coordinated new student and graduate student workshops provided by ITSS staff. An

ITSS newsletter offers technology updates each semester. The ITSS web site (www.und.edu/dept/ITSS

)

offers resources for use of IT.

4. Fiscal and Physical Resources

The ITSS personnel budget expenditures were $2.95 million of which about $1million is dedicated to

provide UND services. The remaining $1.95 million funds personnel to provide NDUS services. The bulk

of these funds come from the NDUS system office technology pool with some additional coming from the

Bank of North Dakota, ODIN, campus charge-backs and draw down of local fund balances.

UND’s ITSS operating and equipment expenditures in 2001-02 were about $650,000. The remaining

$1.1 million in expenditures were for NDUS. As a member of NDUS, UND benefits from the NDUS

dollars spent for administrative information systems and wide area networking.

ITSS has offices in Leonard Hall, (305-321); Upson II, 366, 371 and 361; and the basement of Upson II.

The distribution of staff over 2 buildings and 2 floors contributes to communication and collaboration

challenges. Additionally, people are crowded 2 to 3 in an office, in some cases, interfering with their

ability to work most productively.

A large secured ITSS machine room is also located in the basement of Upson II. With greater

understanding of privacy concerns and the strategic importance of IT to the campus mission, more

campus servers are housed in the Upson II Machine Room to avoid risks of having critical servers in

insecure areas. Additionally new ODIN and administrative system replacements will require extra space

during conversion periods. ITSS has increasing space, network, electric power and redundant services

requirements. The following table shows equipment housed in Upson II basement.

Systems ITSS hosts and provides all/some administration Platform

External storage and backup for mainframe and most other systems Magstar tape robot 3494

ADSM Online backup and recovery for most systems IBM AIX server

Power protection for all systems UPS

UND Web Page Solaris UNIX server

U-Mail e-mail Solaris UNIX server

LDAP directory services Solaris UNIX server

GroupWise e-mail 4 Novell servers

Tivoli network management 2 IBM AIX servers

Cisco and other network management 3 UNIX servers

MRTG bandwidth usage graphs Linux server

DHCP dynamic IP assignments 2 Windows 2000 servers

CFlowD monitors bandwidth utilization Linux server

Nessus network security tool Linux server

Dialup modem authentication and access 5 CISCO terminal servers 1 Linux server

Blackboard course management system 2 Windows 2000 server

Kronos time sheet and Media Player streaming video Windows 2000 server

Continuing Education online services Linux server

Continuing Education Registration - Semtek Windows 2000 server

UniPrint for student printing allocations Windows 2000 server

Enrollment Services recruiting application Windows 2000 server

U-Web Student Web Server Linux server

Alumni Windows Media Server Windows 2000 server

File sharing Novell server, 1 Windows 2000 server

Web Load Testing 2 Windows 2000 servers

Document Scanning services 1 Windows 2000 servers

Test system Solaris UNIX server

HECN Administrative Information Systems IBM Mainframe (MP 3000 7060-H50 with

RAMAC 9393 disk

HECN PageCenter Administrative Information Systems On-line

reporting

Windows 2000 Server

NDUS online application Solaris UNIX server

HECN SAS application server Solaris UNIX server

NDUS Data Warehouse 3 Solaris UNIX servers

Oracle Database & application servers 2 Solaris UNIX servers

HECN Remedy Help Center call tracking Solaris UNIX server

ODIN Online Catalog UNISYS Clearpath MMP IX6621-11

ODIN Docutek Windows 2000 server

ODIN Sitesearch 2 Linux servers

ODIN WebPALS 2 Linux servers

ITSS hosts and does not provide administration on the

following systems

Platform

Finance and Operation file server and document servers 2 Windows 2000 servers

Secondary HECN domain name server (DNS) Linux system

The UND campus network is connected to Internet2 and the state wide-area-network with a 155 megabits

per second (Mbps) link using an asynchronous transfer mode switch and two routers. The UND core

network consists of two Cisco 1,000 Mbps (gigabit) switches providing redundancy for all campus building

networks using 100 Mbps or gigabit redundant fiber links to a central campus fiber distribution point. This

core equipment is protected with uninterruptible and generated power backup. Intra-building

communications rooms are connected using multimode fiber or Category 5e copper. Most classroom,

offices and labs use Category 5e copper cabling. The campus network supports 11,750 network

connections, 6,200 of those offer 100 mbps switched technology. Some central servers in ITSS are

connected at gigabit speeds.

The residence hall network has its own router and switch providing core management functions to meet

their unique needs. They have 3400 total connections using the older 10 Mbps shared media meaning

they do not get the 10 Mbps that switched media would provide. For this reason and other network

management issues, this equipment should be upgraded. Data Subscriber Link (DSL) was added,

providing 250 high-speed connections to UND campus apartments.

5. Evaluation

Assessment of Accomplishments of YOUR Strategic Goal:

Goal 1. Provide existing ITSS information technology services to the UND and NDUS

communities and constituents. Maintain, administer and support existing systems (hardware

equipment, software and applications) including user support and training. Make changes to existing

systems in response to mandates, vendor support requirements, operational changes, service

requirements, and problem reports.

Specific UND accomplishments in maintaining and improving existing services include:

• The Help Center handled 23,247 calls and entered 4,283 customer support requests

• ITSS staff offered 109 workshops to the university community with 522 participants

• LAN server group increased to 22 the number of systems they host for university or departmental

IT services. The number with negotiated service level agreements to define expected service is

increasing

• Student Government and ITSS developed, wrote, and distributed CD’s with commonly used,

freely downloadable, browser and other applications for students with slower network connections

• Nearly 148,000 customers used the Union Lab and the CFL Lab

• 2,520 site license software sales provided an estimated list price savings of $500,000

• Nearly 1,000 desktop services tickets tracked

• A SAS upgrade and related tool installation provides dynamic administrative web reports

• ITSS provides campus wide e-mail: 7,971 U-Mail accounts and 1,100 GroupWise Accounts

• The main university web site administers 611 accounts for website development and

maintenance. Web server upgrades allowed a more up-to-date web page look and a more

interactive campus calendar

• 150 students used the U-Web, student web space

The 2.5 FTE desktop services staff area had nearly 1,000 requests/incidents tracked though they often

respond to additional requests when doing support calls that are not included in this number. There was

a two-week or greater delay in response at the beginning of a semester which delays faculty and staff

work. Many departments have departmental computer labs but do not have dedicated support staff.

Adding this to already over-extended staff, means those labs are not maintained to the level students

expect. ITSS has authorized a study of campus support needs and a possible proposal of a student

technology assistant program to help meet those needs. Recommendations will be presented to the

UITC.

A 2001-02 major HECN accomplishment was to implement WebALFI that provides many student services

such as registration and financial aid information over the Web. Comments from registrars and students

have been very favorable and indications are that it is widely used. The NDUS data warehouse contains

100 gigabyte of online data. ODIN added 8 libraries in 2001-02. Bibliographic records increased by

207,651 and records in authorities database by 5,374,965.

Administrative legacy system development and maintenance is in scale-back mode as resources are

transferred to Connect ND. ITSS is charged with keeping the legacy system available and usable during

this transition. ITSS will provide technical services for the installation and implementation of ConnectND

and the ODIN replacement.

Goal 2.

Provide secure information systems and networks to assure privacy and reliability of

information and to prevent intrusion. Develop and implement policies and methodology for firewalls,

network scanning, and for preventative and corrective security activities Define and implement

middleware policies, specifications and solutions for UND and NDUS. Middleware includes

authentication, authorization, accounting, encryption, and directories.

Network firewall planning occurred for fall 2002 purchases and implementation. ITSS staff helped lead a

rewrite of the NDUS Acceptable Use Policy (NDUS Network and Computing Security Policy) to be

approved Fall, 2002.

Computing systems, which are fully administered by ITSS, are designed and implemented to limit or close

down vulnerabilities. In addition, various methods are used to discover unknown vulnerabilities. Though

ITSS attempts to assist other campus units with computer system security, because of staff limitations, it

is most often in reactive mode. In 2001-02, approximately 10 security incidents brought down the

network or significantly reduced performance to impact use. Additionally network staff receive many

attention in line with the Digital Millennium Copyright Act. The UITC will be developing and

recommending campus security policies and procedures. A security officer is required to manage

implementing those policies and procedures, informing the campus of vulnerabilities, and arranging for

security training campus-wide. The highest priority for ITSS is funding a campus computer and network

security officer and the CIO Office and the UITC endorse the request.

There was no significant middleware progress. ITSS will work within the UITC network sub-council to find

a campus middleware strategy that is supported. Believing there is value in coordination with ConnectND

and other NDUS campus IT services, ITSS staff are working with the state Information Technology

Department (ITD) and NDSU ITS to develop a middleware strategy.

Goal 3. Provide Network Services that enhance teaching, learning, research and service. Provide

a highly available, reliable, redundant, well-managed network that meets capacity requirements.

Recent improvements or changes in Network Services include:

• Configuring a wireless networking pilot

• Implementing Gigabit in the core campus network and to the School of Medicine and Health

Sciences

• Managing and prioritizing bandwidth

• Implementing DSL broadband for university apartments

• Implementing Internet videoconferencing

• Defining multicast

• Replacing switches to increase the number of 100 Mbps ports available in offices and classrooms

to 6,200

The planning for the merger of Telecommunications within ITSS included considerations of leveraging

resources and improving coordination for voice, video and data over IP. Planning and implementation will

continue into 2002-03.

Bandwidth management, given the changing nature of peer-to-peer applications, requires constant

attention. Without such management, bandwidth costs would increase beyond capacity to pay and/or the

network would not be available for teaching, learning, research and the business side of the university.

Additional network management equipment may be required to assist in these efforts. Campus network

growth will require additional 100 Mbps switched ports and DSL ports in the residence halls.

Goal 4. Enrich learning and research through the use of information technology

Offer technical support and systems for university wide technology related learning and research

solutions

The Help Center, in collaboration with the Help Desk at North Dakota State University, is planning for fall

implementation of near 24X7 service for UND and all NDUS campuses.

ITSS is working with the Center for Instructional Learning Technologies (CILT) for improved performance,

reliability and student support of Blackboard course management system. New systems were installed

and Help Center support to students will be increased.

ITSS will work through UITC and the Vice President of Research to define its role in supporting

researchers with IT.

Other Assessment and Evaluation Activities:

While ITSS recognizes the need for objective assessment of services and satisfaction, no activities have

occurred in this area due to lack of staff time and budget. ITSS continues to respond to problem reports

as an indication of required changes and satisfaction.

Evaluation of University Strategic Initiatives and Planning

Priority Action 6: Optimize the use of information technology to improve student learning,

research, and the administration of the University.

ITSS 2001-02 activities in support of this action item:

• Expansion of the PageCenter printing project for increased electronic report sharing and less

printing

• Provision of Remedy problem report tracking to campus departments

• Hosting 10 additional campus servers for strategic applications in a site which offers physical

security, extended hours of staff monitoring, high bandwidth network access and uninterruptible

electric power supplies

• Re-design of workshops tailored to the UND environment

• Assisting IVN in updating campus videoconferencing technology to use Internet Protocol

• Orientation and awareness activities regarding e-mail use, Help Center availability, lab and

cluster availability, virus protection, and graduate thesis

• Partnered with student government for a general-purpose computer lab student-printing program

• Planning for a virtual help desk to support distance education students of all NDUS campuses

• Participating in the joint state government/NDUS ConnectND to replace legacy administrative

information systems

• Participating in planning for the ODIN library system replacement

For 2002-03, in support of the use of Information Technology at UND, ITSS will:

• Initiate a campus review to develop campus security policies and procedures and an

implementation plan for the NDUS Network and Computer Security Policy when adopted

• Assist or lead efforts to identify baseline IT services to establish predictable levels of IT that the

campus should provide and students, faculty and staff could expect. ITSS will assist in

information gathering, leading discussions, and estimating costs

• Encourage and support policies, procedures and standards discussions within UITC regarding

bandwidth management, wireless security, campus middleware and videoconferencing

• Gather information regarding campus IT expenditures and identify relevant comparisons.

Information will be provided to UITC to develop recommended targets for budget allocation and

use

• Initiate discussion and participate in activities to plan for a central IT research environment

• Provide technical leadership and support in the implementation of PeopleSoft™ in the NDUS

portion of the ConnectND project

• Provide technical leadership and support in the implementation of the replacement ODIN library

system

• Continue to support the research, planning and implementation of UND’s portal

• Participate in planning and hosting a regional IT conference, fall 2003

• Expand the use of the help desk software and services for faster and more efficient problem and

request response

• Continue to make the case for ITSS personnel and resources to support IT requirement

Priority Action 7: In support of all of the above, ensure that the University has a well-prepared,

enthusiastic faculty and staff, first-rate physical facilities, an adequate financial resource base,

and an appropriate efficient organizational structure.

ITSS 2001-02 activities in support of this action item:

• With VP for Finance and Operations staff, developed rationale and methodology for merging

telecommunications with ITSS effective July 1, 2002

• Upgrade of UND backbone network to support one gigabit per second

• Addition of network monitoring, management and troubleshooting capability

In support of an efficient organization structure, ITSS will:

• Work to integrate network and telecommunications technical staff and campus support.

Additional activities include review of long-term telecommunications and network funding and

cooperation with the Facilities unit for improve infrastructure

• Work for highly available and reliable network and administrative systems to support the

university’s business organization

• Seek campus funding for a Security officer to lower risk to applications using IT infrastructure and

resources