Fillable Printable Annual Report Template - University of North Dakota
Fillable Printable Annual Report Template - University of North Dakota
Annual Report Template - University of North Dakota
ITSS ANNUAL REPORT
2001-2002
Executive Summary
The University of North Dakota (UND) and the State Board of Higher Education (SBHE) have recognized
the strategic role information technology (IT) plays in meeting their goals and objectives. IT can be used
to increase access to and enrich and enhance teaching, learning and research. It can also increase
availability to and efficiencies in business processes. Information Technology Systems and Services
(ITSS) is working to provide UND and North Dakota University System (NDUS) with services and support
to meet their goals.
ITSS provides central IT services for UND including network, help center, technology support and
technical services. With the introduction of the University Chief Information Officer (CIO) and the
University Information Technology Council (UITC), information technology conversations and decisions
involve broader campus community membership leading towards consensus in IT policies, standards and
expectations. This will help ITSS to better align with campus IT priorities.
Given relatively flat budgets, ITSS’ highest priority for 2001-02 was to maintain, administer, secure and
update on-going UND and NDUS services. ITSS continues to maintain high quality and availability of
supported systems and services. In addition, ITSS service increases include:
• Greater network bandwidth availability and distribution of bandwidth monitoring graphs
• More campus servers hosted in a secure environment
• Broader help desk support
• IP videoconferencing availability
• Student printing provided through student fees
• Web access to administrative systems
For NDUS, ITSS participates in planning, development, technical and operating support for administrative
information systems, help center, library system and network services. In 2001-02, ITSS participated in
selection and planning for replacements to the Higher Education Computer Network (HECN) legacy
administrative information system and the ODIN online catalog system and will participate in development
and implementation of those systems. ConnectND, the replacement of the legacy administrative systems,
will put information, and thereby power, into the hands of the students, faculty, staff and constituents;
enabling single entry of information; and allowing anywhere/anytime access. UND will benefit from
ConnectND student services, human resources and financial systems.
There are on going challenges to the optimal use of IT, including:
• Security and copyright issues have delayed academic work, consumed technician and
administrator time, and created financial risk for the university. A security officer is needed to
focus campus efforts on this issue.
• No additional resources have been provided to respond to the increased expectations of and
reliance on information technology. The impact is to increasingly stretch and stress ITSS staff.
Additional resources would allow better planning for higher quality and would allow staff to take
on IT services that benefit the university community, gaining efficiencies over each department
finding its own solution. Priority services would be defined through the UITC.
• Research support is not available to all segments of the university. This increases research start
up time and challenges researchers to maintain IT knowledge along with their specialized
research expertise.
ITSS is committed to using all resources to work with the UND CIO, UITC, NDUS CIO and the NDUS
Information Technology Council (ITC) to advance the best uses of technology towards the missions and
goals of UND and NDUS.
ITSS ANNUAL REPORT
2001-2002
Department Name: Information Technology Systems and Services (ITSS)
Assessment Contact:
Name: Dorette Kerian
Phone: (701) 777-3880
Email: [email protected]k.edu
The University of North Dakota in its Strategic Plan, Pathways to the Future
, cites as a challenge, “the
need to fully adopt information technology (IT) to benefit the University’s learning and research
environment, thus ensuring that UND will remain a player in the technology revolution.” While less
explicit, the Roundtable on Higher Education Cornerstone 3, “Flexible and Responsive System”, and
Cornerstone 4, “Accessible System”, clearly have significant IT components. IT can increase access to,
enrich and enhance teaching, learning and research. It can also increase availability to and efficiencies in
the business processes. Information Technology Systems and Services (ITSS) is working to provide
UND and North Dakota University System (NDUS) with services and support to meet their goals.
Organization
The ITSS Director reports to the Vice President of Academic Affairs. ITSS works closely with UND’s
Interim CIO and with the North Dakota University System’s (NDUS) CIO with respect to information
technology (IT) planning and especially in areas of providing the current and future IT infrastructure.
The ITSS Organization has three areas each led by an associate director: Administrative Information
Services, Support Services, and Technical Services. An accountant and administrative assistant are key
players in the management of ITSS.
Within ITSS, Associate Directors lead teams working in the areas of Administrative Information Systems,
Support Services and Technical Services providing UND and NDUS IT services and support. The teams
are:
• Administrative Information Services
application developers maintain the current locally written
HECN financial and student information systems and are increasingly involved in their
replacements, the ConnectND PeopleSoft implementation. UND as well as all other NDUS
institutions use these systems. The group also provides UND-only administrative system
changes through the UND-funded personnel.
• Support Services
provide students, faculty and staff installation and support of desktop systems,
application programs and associated training. Staff members also provide consultative support
and training for shared systems applications such as e-mail, web and SAS administration
reporting. Staff administer servers for hosting ITSS internal and departmental applications. The
Help Center provides the campus a one-stop/call information technology support center and, in
cooperation with NDSU Information Technology Services (ITS), provides NDUS help services.
Network services manage the campus network and coordinate HECN wide area network (WAN)
services.
• Technical Services
administer and support an IBM mainframe for HECN financial and student
information systems; UNIX systems for university e-mail, LDAP, and web services; and the NDUS
online library services systems used by NDUS, K-12 school, and public libraries. This support and
administration covers operating systems, security, databases, utilities, and business and learning
applications. ITSS provides a secure environment with backup power to house NDUS and UND
servers.
2
Mission, Vision and Values/Principles of ITSS
Mission: ITSS provides leadership, instruction and access to information and computer resources in
support of higher education, research and public service.
Vision: Expand and enhance information access, embrace leading edge technologies, professional
development and dynamic planning.
Values/Principles:
• Provide quality infrastructure
• Provide quality customer service
• Embrace change and innovation
• Enable Computer Center staff growth
• Provide good leadership
State of the Unit
ITSS provides central IT services for UND including network, help center, technology support and
technical services. With the introduction of the University Chief Information Officer (CIO) and the
University Information Technology Council (UITC), information technology conversations and decisions
involve broader campus community membership leading towards consensus in IT policies, standards and
expectations. This will help ITSS to better align with campus IT priorities.
In the 2002 academic year, ITSS changed its name from the Computer Center to better reflect the
broader roles and responsibilities of the unit. ITSS leads and coordinates UND central IT through
participation in the University Information Technology Council and sub-councils, the Student Technology
Fee Committee and through a close working relationship with the UND Chief Information Officer. ITSS
staff are involved in UND’s ADA compliance, records management, University Within the University
Advisory Board, Lost Control Committee, and Staff Senate. A staff member received a meritorious
service award.
Over sixty percent of the resources (personnel, equipment and operating dollars) ITSS receives are for
NDUS systems and support. ITSS helps set direction for and implements NDUS IT services through
participation in the NDUS CIO Directors’ group, Higher Education Computer Network (HECN)
Administrative Systems Steering Committee, HECN Information Technology Coordinators, HECN
Network Steering Committee, state network’s STAGENet management and technical committees, and
NDUS Information Technology Council (ITC).
UND campus IT responsibilities in ITSS include:
• On campus and wide area networking
• University web system and e-mail services
• IT help services
• IT training and support
• Management of general purpose computer labs and clusters
• Server installation and administration
• Campus technology planning
NDUS IT responsibilities in ITSS that are provided in concert with the NDUS CIO and other NDUS IT
organizations include:
• Development and operational support of financial and student information systems
• Coordination of wide area networking (WAN) services
• Help desk services in support of NDUS systems
• Operational support for ODIN systems
• Planning for statewide information technology services
3
UND is a member of Internet2 and Great Plains Network to provide researchers, faculty and students
high bandwidth computing and networking capability. Membership also offers collaborative opportunities
for sharing large data streams, video-conferencing, use of remote instruments, and networking expertise.
1. Human Resources
By providing services for both UND and NDUS, ITSS is better able to enhance those services by
leveraging the expertise, experience, training and availability of members of a larger combined staff.
With the 59 staff members (1 part time), ITSS provides about 20 FTE of UND service (of those 2 are
locally funded) and 38 FTE of NDUS service. Thirty-eight students were funded on the UND side to
assist with staffing the general-purpose computer clusters and assisting technical and support staff. ITSS
would be unable to provide the same level of service for either UND or NDUS if the staff was split.
ITSS Full Time Equivalent (FTE) Staff UND NDUS
Application Developers (NDUS includes Bank of North Dakota funded staff) 1.6 10.4
Systems and Database Administration and Technical Support (UND includes
local funded staff; NDUS includes ODIN funded staff)
5.0 12.8
Client Support and Help Center 6.5 3.51
Network Services 3.0 2.0
ITSS Administration/Accounting 2.4 3.6
Operations Support 1.7
6.12
Total 20.2 38.4
ITSS Student Employees
(Lab/cluster, network, desktop and software license assistance)
38.0
The high level of services ITSS maintains for the campus and NDUS is a tribute to the hard work of the
staff members. The small number of central staff for a campus UND’s size, limits the campus’ ability to
provide secure computing and networking, and to add needed videoconferencing and research services
and support.
The good news is that the turnover in ITSS staff is reduced over previous years. The concern is that
increased workload from campus security, copyright and virus issues; replacement student, human
resources and financial system implementations; replacement ODIN system implementation; and
expectations for additional campus and NDUS IT services; all add responsibilities without adding staff.
ITSS faces an increased possibility of greater security risks, the loss of key staff, reduced quality, service
delays and increased dissatisfaction with IT services due to increased demands on staff.
Many ITSS staff are experiencing greater stress and uncertainty due to changes that include moving from
the mainframe to server environments, the speed of change in technology, new skill requirements, effects
of a different relationship with users requiring more communication and collaboration, and the broader
base of IT use. A staff development program to deal with change and stress was provided for all staff.
Additionally, staff are encouraged to attend seminars and workshops on project management, stress
reduction, team leadership, as well as to participate in IT skills training for their future responsibilities.
ITSS has significant skill and expertise invested in IBM mainframe OS390, Adabas, Solaris UNIX, and
IBM AIX. ITSS leadership is working to define and help staff transition to future technologies. ITSS
training expenditures for NDUS and UND combined exceeded $85,000 and will grow next year as
PeopleSoft ™, MSSQL™ and Windows2000™ is required for ConnectND. Greater collaboration among
UND IT professionals could increase benefits for these expenditures.
2. Those We Serve
The University:
ITSS staff serves virtually every member of the university community. ITSS hosts, operates, administers
and supports systems for the use of the entire university population
4
• Legacy administrative financial and student information systems and data warehouse
• Web services: UND web site and U-Web student web site
• E-mail: U-Mail for students and faculty and GroupWise e-mail for administrators and faculty
• LDAP directory services
• Streaming video services
• ODIN library system
ITSS provides network services to the campus
• Planning for network growth
• Installing and maintaining network devices
• Monitoring and managing network performance
• Dialup modem service
Client support services are provided for the campus
• Help desk services for problem reporting, tracking and solving
• Desktop computer assistance, consulting and training
• Mainframe and shared system computer consulting and training
Students:
In addition to the services above, which are available to students as members of the university
community, ITSS provides services to students
• Availability of general-purpose computing clusters in the Memorial Union and Chester Fritz
Library
• Web services: UND web site for student organizations and U-Web student web site
• U-Mail e-mail for students
• Resident hall broadband network capability
• Apartment DSL broadband capability
External Constituents/Other Stakeholders:
Through the development, maintenance and support of the administrative systems ITSS serves all the
institutions in the NDUS. Records stored in the administrative systems provide reports for the legislature
and other constituents. By operating and providing technical support for the ODIN system, ITSS enables
a library system used by NDUS and many public and K-12 libraries. With NDSU Information Technology
Services (ITS), ITSS coordinates the NDUS participation in the state STAGENet wide area network and
the use of Remedy problem tracking by most NDUS campuses. ITSS staff participates in many
organizations and committees to plan for and provide these services (See above, State of the Unit, par.
3).
3. Programming
ITSS participates with University in a University (U2) to plan for and assess IT workshops including
business applications, web development, and electronic communication. The Graduate School and
Registrar’s office coordinated new student and graduate student workshops provided by ITSS staff. An
ITSS newsletter offers technology updates each semester. The ITSS web site (www.und.edu/dept/ITSS
)
offers resources for use of IT.
4. Fiscal and Physical Resources
The ITSS personnel budget expenditures were $2.95 million of which about $1million is dedicated to
provide UND services. The remaining $1.95 million funds personnel to provide NDUS services. The bulk
of these funds come from the NDUS system office technology pool with some additional coming from the
Bank of North Dakota, ODIN, campus charge-backs and draw down of local fund balances.
5
UND’s ITSS operating and equipment expenditures in 2001-02 were about $650,000. The remaining
$1.1 million in expenditures were for NDUS. As a member of NDUS, UND benefits from the NDUS
dollars spent for administrative information systems and wide area networking.
ITSS has offices in Leonard Hall, (305-321); Upson II, 366, 371 and 361; and the basement of Upson II.
The distribution of staff over 2 buildings and 2 floors contributes to communication and collaboration
challenges. Additionally, people are crowded 2 to 3 in an office, in some cases, interfering with their
ability to work most productively.
A large secured ITSS machine room is also located in the basement of Upson II. With greater
understanding of privacy concerns and the strategic importance of IT to the campus mission, more
campus servers are housed in the Upson II Machine Room to avoid risks of having critical servers in
insecure areas. Additionally new ODIN and administrative system replacements will require extra space
during conversion periods. ITSS has increasing space, network, electric power and redundant services
requirements. The following table shows equipment housed in Upson II basement.
Systems ITSS hosts and provides all/some administration Platform
External storage and backup for mainframe and most other systems Magstar tape robot 3494
ADSM Online backup and recovery for most systems IBM AIX server
Power protection for all systems UPS
UND Web Page Solaris UNIX server
U-Mail e-mail Solaris UNIX server
LDAP directory services Solaris UNIX server
GroupWise e-mail 4 Novell servers
Tivoli network management 2 IBM AIX servers
Cisco and other network management 3 UNIX servers
MRTG bandwidth usage graphs Linux server
DHCP dynamic IP assignments 2 Windows 2000 servers
CFlowD monitors bandwidth utilization Linux server
Nessus network security tool Linux server
Dialup modem authentication and access 5 CISCO terminal servers 1 Linux server
Blackboard course management system 2 Windows 2000 server
Kronos time sheet and Media Player streaming video Windows 2000 server
Continuing Education online services Linux server
Continuing Education Registration - Semtek Windows 2000 server
UniPrint for student printing allocations Windows 2000 server
Enrollment Services recruiting application Windows 2000 server
U-Web Student Web Server Linux server
Alumni Windows Media Server Windows 2000 server
File sharing Novell server, 1 Windows 2000 server
Web Load Testing 2 Windows 2000 servers
Document Scanning services 1 Windows 2000 servers
Test system Solaris UNIX server
HECN Administrative Information Systems IBM Mainframe (MP 3000 7060-H50 with
RAMAC 9393 disk
HECN PageCenter Administrative Information Systems On-line
reporting
Windows 2000 Server
NDUS online application Solaris UNIX server
HECN SAS application server Solaris UNIX server
NDUS Data Warehouse 3 Solaris UNIX servers
Oracle Database & application servers 2 Solaris UNIX servers
HECN Remedy Help Center call tracking Solaris UNIX server
ODIN Online Catalog UNISYS Clearpath MMP IX6621-11
ODIN Docutek Windows 2000 server
ODIN Sitesearch 2 Linux servers
ODIN WebPALS 2 Linux servers
ITSS hosts and does not provide administration on the
following systems
Platform
Finance and Operation file server and document servers 2 Windows 2000 servers
Secondary HECN domain name server (DNS) Linux system
6
The UND campus network is connected to Internet2 and the state wide-area-network with a 155 megabits
per second (Mbps) link using an asynchronous transfer mode switch and two routers. The UND core
network consists of two Cisco 1,000 Mbps (gigabit) switches providing redundancy for all campus building
networks using 100 Mbps or gigabit redundant fiber links to a central campus fiber distribution point. This
core equipment is protected with uninterruptible and generated power backup. Intra-building
communications rooms are connected using multimode fiber or Category 5e copper. Most classroom,
offices and labs use Category 5e copper cabling. The campus network supports 11,750 network
connections, 6,200 of those offer 100 mbps switched technology. Some central servers in ITSS are
connected at gigabit speeds.
The residence hall network has its own router and switch providing core management functions to meet
their unique needs. They have 3400 total connections using the older 10 Mbps shared media meaning
they do not get the 10 Mbps that switched media would provide. For this reason and other network
management issues, this equipment should be upgraded. Data Subscriber Link (DSL) was added,
providing 250 high-speed connections to UND campus apartments.
5. Evaluation
Assessment of Accomplishments of YOUR Strategic Goal:
Goal 1. Provide existing ITSS information technology services to the UND and NDUS
communities and constituents. Maintain, administer and support existing systems (hardware
equipment, software and applications) including user support and training. Make changes to existing
systems in response to mandates, vendor support requirements, operational changes, service
requirements, and problem reports.
Specific UND accomplishments in maintaining and improving existing services include:
• The Help Center handled 23,247 calls and entered 4,283 customer support requests
• ITSS staff offered 109 workshops to the university community with 522 participants
• LAN server group increased to 22 the number of systems they host for university or departmental
IT services. The number with negotiated service level agreements to define expected service is
increasing
• Student Government and ITSS developed, wrote, and distributed CD’s with commonly used,
freely downloadable, browser and other applications for students with slower network connections
• Nearly 148,000 customers used the Union Lab and the CFL Lab
• 2,520 site license software sales provided an estimated list price savings of $500,000
• Nearly 1,000 desktop services tickets tracked
• A SAS upgrade and related tool installation provides dynamic administrative web reports
• ITSS provides campus wide e-mail: 7,971 U-Mail accounts and 1,100 GroupWise Accounts
• The main university web site administers 611 accounts for website development and
maintenance. Web server upgrades allowed a more up-to-date web page look and a more
interactive campus calendar
• 150 students used the U-Web, student web space
The 2.5 FTE desktop services staff area had nearly 1,000 requests/incidents tracked though they often
respond to additional requests when doing support calls that are not included in this number. There was
a two-week or greater delay in response at the beginning of a semester which delays faculty and staff
work. Many departments have departmental computer labs but do not have dedicated support staff.
Adding this to already over-extended staff, means those labs are not maintained to the level students
expect. ITSS has authorized a study of campus support needs and a possible proposal of a student
technology assistant program to help meet those needs. Recommendations will be presented to the
UITC.
A 2001-02 major HECN accomplishment was to implement WebALFI that provides many student services
such as registration and financial aid information over the Web. Comments from registrars and students
have been very favorable and indications are that it is widely used. The NDUS data warehouse contains
7
100 gigabyte of online data. ODIN added 8 libraries in 2001-02. Bibliographic records increased by
207,651 and records in authorities database by 5,374,965.
Administrative legacy system development and maintenance is in scale-back mode as resources are
transferred to Connect ND. ITSS is charged with keeping the legacy system available and usable during
this transition. ITSS will provide technical services for the installation and implementation of ConnectND
and the ODIN replacement.
Goal 2.
Provide secure information systems and networks to assure privacy and reliability of
information and to prevent intrusion. Develop and implement policies and methodology for firewalls,
network scanning, and for preventative and corrective security activities Define and implement
middleware policies, specifications and solutions for UND and NDUS. Middleware includes
authentication, authorization, accounting, encryption, and directories.
Network firewall planning occurred for fall 2002 purchases and implementation. ITSS staff helped lead a
rewrite of the NDUS Acceptable Use Policy (NDUS Network and Computing Security Policy) to be
approved Fall, 2002.
Computing systems, which are fully administered by ITSS, are designed and implemented to limit or close
down vulnerabilities. In addition, various methods are used to discover unknown vulnerabilities. Though
ITSS attempts to assist other campus units with computer system security, because of staff limitations, it
is most often in reactive mode. In 2001-02, approximately 10 security incidents brought down the
network or significantly reduced performance to impact use. Additionally network staff receive many
copyright violation reports (up to 8 per week at the beginning of the semester) requiring individual
attention in line with the Digital Millennium Copyright Act. The UITC will be developing and
recommending campus security policies and procedures. A security officer is required to manage
implementing those policies and procedures, informing the campus of vulnerabilities, and arranging for
security training campus-wide. The highest priority for ITSS is funding a campus computer and network
security officer and the CIO Office and the UITC endorse the request.
There was no significant middleware progress. ITSS will work within the UITC network sub-council to find
a campus middleware strategy that is supported. Believing there is value in coordination with ConnectND
and other NDUS campus IT services, ITSS staff are working with the state Information Technology
Department (ITD) and NDSU ITS to develop a middleware strategy.
Goal 3. Provide Network Services that enhance teaching, learning, research and service. Provide
a highly available, reliable, redundant, well-managed network that meets capacity requirements.
Recent improvements or changes in Network Services include:
• Configuring a wireless networking pilot
• Implementing Gigabit in the core campus network and to the School of Medicine and Health
Sciences
• Managing and prioritizing bandwidth
• Implementing DSL broadband for university apartments
• Implementing Internet videoconferencing
• Defining multicast
• Replacing switches to increase the number of 100 Mbps ports available in offices and classrooms
to 6,200
The planning for the merger of Telecommunications within ITSS included considerations of leveraging
resources and improving coordination for voice, video and data over IP. Planning and implementation will
continue into 2002-03.
Bandwidth management, given the changing nature of peer-to-peer applications, requires constant
attention. Without such management, bandwidth costs would increase beyond capacity to pay and/or the
network would not be available for teaching, learning, research and the business side of the university.
8
Additional network management equipment may be required to assist in these efforts. Campus network
growth will require additional 100 Mbps switched ports and DSL ports in the residence halls.
Goal 4. Enrich learning and research through the use of information technology
Offer technical support and systems for university wide technology related learning and research
solutions
The Help Center, in collaboration with the Help Desk at North Dakota State University, is planning for fall
implementation of near 24X7 service for UND and all NDUS campuses.
ITSS is working with the Center for Instructional Learning Technologies (CILT) for improved performance,
reliability and student support of Blackboard course management system. New systems were installed
and Help Center support to students will be increased.
ITSS will work through UITC and the Vice President of Research to define its role in supporting
researchers with IT.
Other Assessment and Evaluation Activities:
While ITSS recognizes the need for objective assessment of services and satisfaction, no activities have
occurred in this area due to lack of staff time and budget. ITSS continues to respond to problem reports
as an indication of required changes and satisfaction.
Evaluation of University Strategic Initiatives and Planning
Priority Action 6: Optimize the use of information technology to improve student learning,
research, and the administration of the University.
ITSS 2001-02 activities in support of this action item:
• Expansion of the PageCenter printing project for increased electronic report sharing and less
printing
• Provision of Remedy problem report tracking to campus departments
• Hosting 10 additional campus servers for strategic applications in a site which offers physical
security, extended hours of staff monitoring, high bandwidth network access and uninterruptible
electric power supplies
• Re-design of workshops tailored to the UND environment
• Assisting IVN in updating campus videoconferencing technology to use Internet Protocol
• Orientation and awareness activities regarding e-mail use, Help Center availability, lab and
cluster availability, virus protection, and graduate thesis
• Partnered with student government for a general-purpose computer lab student-printing program
• Planning for a virtual help desk to support distance education students of all NDUS campuses
• Participating in the joint state government/NDUS ConnectND to replace legacy administrative
information systems
• Participating in planning for the ODIN library system replacement
For 2002-03, in support of the use of Information Technology at UND, ITSS will:
• Initiate a campus review to develop campus security policies and procedures and an
implementation plan for the NDUS Network and Computer Security Policy when adopted
• Assist or lead efforts to identify baseline IT services to establish predictable levels of IT that the
campus should provide and students, faculty and staff could expect. ITSS will assist in
information gathering, leading discussions, and estimating costs
• Encourage and support policies, procedures and standards discussions within UITC regarding
bandwidth management, wireless security, campus middleware and videoconferencing
• Gather information regarding campus IT expenditures and identify relevant comparisons.
Information will be provided to UITC to develop recommended targets for budget allocation and
use
9
10
• Initiate discussion and participate in activities to plan for a central IT research environment
• Provide technical leadership and support in the implementation of PeopleSoft™ in the NDUS
portion of the ConnectND project
• Provide technical leadership and support in the implementation of the replacement ODIN library
system
• Continue to support the research, planning and implementation of UND’s portal
• Participate in planning and hosting a regional IT conference, fall 2003
• Expand the use of the help desk software and services for faster and more efficient problem and
request response
• Continue to make the case for ITSS personnel and resources to support IT requirement
Priority Action 7: In support of all of the above, ensure that the University has a well-prepared,
enthusiastic faculty and staff, first-rate physical facilities, an adequate financial resource base,
and an appropriate efficient organizational structure.
ITSS 2001-02 activities in support of this action item:
• With VP for Finance and Operations staff, developed rationale and methodology for merging
telecommunications with ITSS effective July 1, 2002
• Upgrade of UND backbone network to support one gigabit per second
• Addition of network monitoring, management and troubleshooting capability
In support of an efficient organization structure, ITSS will:
• Work to integrate network and telecommunications technical staff and campus support.
Additional activities include review of long-term telecommunications and network funding and
cooperation with the Facilities unit for improve infrastructure
• Work for highly available and reliable network and administrative systems to support the
university’s business organization
• Seek campus funding for a Security officer to lower risk to applications using IT infrastructure and
resources
