Fillable Printable Cover Letter Customer Service (RESPONSE TO ADVERTISEMENT)

Cover Letter Customer Service (RESPONSE TO ADVERTISEMENT)

SAMPLE COVER LETTER (RESPONSE TO ADVERTISEMENT)

Jesslyn Goh

38 Mayflower Place

Singapore 568716

Director / Human Resource

ANZ Pte Ltd

123 Shenton Way

#01-23

ABC Building

Singapore 123456

5 Oct 05

Dear Sir/Madam

APPLICATION FOR THE POST OF CUSTOMER SERVICE EXECUTIVE

I read with great interest regarding your advertisement for post of Customer

Service Executive in The Straits Times dated Saturday, 1 Oct 2005.

After reading through your company’s website, I am very impressed by ANZ’s

corporate mission and vision of “service excellence “and I would very much

like to contribute to your ANZ’s future success by being part of your team if

given an opportunity.

My outgoing personality and recently completed education make me a strong

candidate for a position as a customer service executive in ANZ.

I recently graduated from Nanyang Polytechnic (NYP) with a Diploma in

Business Management. The unique teaching methods deployed by NYP have

equipped me with strong interpersonal skills, communication skills and web-

centric skills. Customer Relationship Management, Services Marketing

Management and Professional Services Operations Management, are some

modules I have taken that are relevant for this post. In addition, I was

exposed to real business processes and operational management aspects of

three business centres in the polytechnic, one of which is the Call Centre

Laboratory. I was involved in a client project during my attachment to the Call

Centre and was trained in various aspects of providing good customer

services. From my above experiences, I believe that I can add value to your

team by being a good Customer Service Executive.

I will follow up with a phone call to see if I can arrange a time to meet with

you. Attached is my resume for your perusal. Thank you for your kind

consideration.

Yours Sincerely,

Jesslyn Goh