Fillable Printable Corporate Communications Executive - Customer Service - Business Operations - Cover Letter

Corporate Communications Executive - Customer Service - Business Operations - Cover Letter

JOHN

SMITH

[email protected]| P. O. Box 1673| Callahan, FL 32011| 800.991.5187

ORPORAT E

OMMUNICA TIONS

XECUT IVE

USTOMER

ERVI CE

USINESS

PERATION S

Innate problem solver, marketer, relationship master, strategic visionary, PowerPoint specialist, and strong communicator

Master of Business Administration from Columbia University School of Business and Change Management, 2008

Bachelor of Science, Economics and Business Management from Syracuse University, 2000

Fluently Bilingual, Six Sigma Black Belt, CitiStocks, Technical & Financial Guru who is open to relocation.

Recognized for the ability to foster a collaborative, team-oriented approach to problem solving.

May 10, 2012

Macy's

RE: Call Center Manager

Dear Name of Contact (if no name, take this area out),

Throughout my career, I have demonstrated experience in building and strengthening business, employee, and client relationships.

With more than 2 years of executive leadership in a Chase call center, I would bring excellent business development, program

management, team training, and corporate-to-client relationship-building skills to (name of company). I was intrigued by your

posting for a Call Center Manager (name of position), and I feel that my relationship-building skills, business acumen, and thorough

understanding of customer service initiatives set me apart from other management professionals.

With a quick glance at my resume, you’ll notice I have a track record of not only developing internal and external communications,

at the highest corporate, agency, state, and national levels, but also changing the culture of organizations of which I have been a

part. In addition to forging relationships with clients and customers, I’ve played an integral role in translating their needs and

concerns into tangible data to ensure my colleagues create products and services that are market-ready. In addition, I’ve

demonstrated an ability to speak multiple business languages, bridge gaps between customers and innovators, and create alignment

within organizations. Some key accomplishments include:

♦

Implemented and optimized capabilities while establishing common standards throughout Latin America’s call center

operations; used advanced bilingual skills in Spanish/English, was professionally conversant, and led the leadership team

abroad.

♦

Implemented key global projects (people scorecard, phone database, and treatments automation); processed streamlining and

enhanced recovery/agency management processes to improve amounts collected; standardized reporting for these countries

and quickly became knowledgeable in their laws, rules, and regulations.

♦

Created a comprehensive Quality Assurance program and communicated and implemented it across TAME; developed

analytical framework, reports tool kit, analysis breakout, KPIs, abnormalities, and definitions to track project accomplishments

and areas of opportunity.

♦

Recognized for the ability to foster a collaborative, team-oriented approach in problem solving. Creative thinker and self-starter

with outstanding writing, multitasking, prioritization, organizational, and project management skills combined with a strong

sense of personal accountability, commitment to community, and a positive service attitude.

If you’re interested in realizing greater business development, exemplary customer service, and addressing potential issues before

they become problems, I’m confident I could be a valuable addition to your team. I look forward to meeting with you to discuss the

opportunity and my qualifications in detail. Please contact me at the phone number or e-mail address provided above. Thank you

for your consideration.

Sincerely,

John H. Smith