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Fillable Printable SaaS Agreement - Soffront Software

Fillable Printable SaaS Agreement - Soffront Software

SaaS Agreement - Soffront Software

SaaS Agreement - Soffront Software

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SaaSAgreement
This Soffront SaaS Agreement (“Agreement”)ismadeandenteredintoonthis date
____
_____________,byandbetweenSoffront Software Inc.(SoffrontorParty)a
California
corporation, and_____________________ (“Customeror “Client” or“Subscriberor
“Party), withits principalplaceof business at
______________________________________________.
The Parties heretoagree asfollows:
1. ContractPeriod
ThisAgreement is effectivewhen signed byCustomerand Soffrontrepresentatives (“Effective
Date”) Initial termof this Agreement is OneYear startingfrom theEffectiveDate. This
Agreement shallautomaticallyrenewforadditional termsof one(1)year each unlesseither Party
shall give noticeofcancellationatleast thirty(30)days prior tothe expirationoftheoriginal term or
any renewal thereof.If Customer terminatesthisAgreementor elects to reduce the number of
Customers authorizedend users(Users”)of theLicensed Material, then,in addition toamountsdue
for useoftheLicensedMaterial and Support Services actually renderedprior tothetermination of
thisAgreement or reductionofUsers,thereshall be immediatelydue and payable by Customer an
amount equal to the 50%ofthefees thatwouldhave beenpaid the remainder of the termbut for the
terminationor reductionofUsers, as the casemay be.
2. Billing and Payment
Payments aredueinadvanceannuallyorbi-annually.Customermust haveacredit cardonfileto
qualifyforbi-annualpayments.Servicewill not startuntil thepaymentisreceived.Serviceswillbe
terminatedifpayments arenotreceivedwithintheterms, after serving a sevendays noticevia email
or fax.
3. Representationsand Warranties
General.EachPartyrepresents andwarrants that it has therightandauthoritytoenterintothis
Agreement,andthat byentering into this Agreement,it willnot violate,conflict withorcausea
materialdefaultunderanyothercontract, agreement,indenture,decree,judgment,undertaking,
conveyance,lien orencumbrancetowhichit isapartyorbywhichit oranyof its propertyis or
maybecome subject or bound.
Compliancewiththe Laws.EachPartyrepresents andwarrants that noconsent,approvalor
authorization of or designation, declarationorfilingwithanygovernmentalauthorityis requiredin
connectionwiththevalidexecution, delivery,andperformanceof this Agreement.EachParty
shall, at itsown expense,complywithall laws, regulations andotherlegal requirements that apply
to it andthis Agreement, includingcopyright,privacy and communications decencylaws.
Acceptable Use.Customeris solely responsibleforthecontent of anypostings, data, or
transmissions usingtheServices,or anyotheruseof theServices byCustomerorby anypersonor
entityCustomerpermits toaccess theServices.Customerrepresents andwarrantsthatit will:(a)
not usetheServices inamannerthat: (i) is prohibited byanylaworregulation,ortofacilitatethe
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violationof anylaworregulation; or(ii)willdisrupt a thirdparties’ similaruseorLicensed
Materials ; (b) not violateor tamperwiththesecurityof anySoffront computer equipmentor
program;.If Soffront hasreasonablegrounds tobelieve thatCustomeris utilizingtheServices for
anysuchillegalordisruptivepurposeSoffront maysuspendtheServices immediatelywithor
without noticeto Customer. SoffrontmayterminatetheAgreement as contemplatedinSection 11if
Customer infactfailsto adhere totheforegoingacceptable use standards.
DISCLAIMER.THE WARRANTIESSET FORTH INTHIS SECTION 3 ARETHE ONLY
WARRANTIESMADEBYSOFFRONT. SOFFRONTMAKES NO OTHER WARRANTIES OF
ANYKIND,EXPRESSOR IMPLIED, WITHRESPECT TOTHESERVICES,ANYRELATED
SERVICEOR SOFTWARE. SOFFRONT HEREBYEXPRESSLYDISCLAIMSANYIMPLIED
WARRANTYOF MERCHANTABILITY,FITNESS FOR APARTICULARPURPOSE,OR
IMPLIED WARRANTIESARISINGFROMACOURSEOFDEALINGORCOURSEOF
PERFORMANCE. NOORAL OR WRITTENINFORMATION GIVEN BYSOFFRONT, ITS
EMPLOYEES, LICENSORS, OR THE LIKEWILL CREATEAWARRANTY.
4. Limitation of Liability
Excluding the liability under the section entitled “NO INFRINGEMENTbelow,
UNDER NOCIRCUMSTANCES WILLSOFFRONT OR ANYONEELSEINVOLVEDIN
ADMINISTERING, DISTRIBUTINGOR PROVIDING THESERVICES,BELIABLE FOR ANY
INDIRECT,INCIDENTAL, SPECIALOR CONSEQUENTIALDAMAGESTHAT RESULT
FROMTHE USE OFOR INABILITY TO USETHESERVICES, INCLUDING BUTNOT
LIMITEDTOLOSSOF REVENUEOR LOST PROFITS,ORDAMAGESTHAT RESULT
FROMMISTAKES, OMISSIONS,INTERRUPTIONS,DELETION OFFILESOR EMAIL,
ERRORS, DEFECTS,VIRUSES,DELAYS INOPERATIONOR TRANSMISSION,FAILURE
OF PERFORMANCE, THEFT,DESTRUCTION ORUNAUTHORIZEDACCESS TO
SOFFRONT’S RECORDS,PROGRAMSORSERVICES,EVENIF SUCHPARTYHAS BEEN
ADVISEDOFTHE POSSIBILITYOFSUCHDAMAGES.IN THEEVENT OFANYBREACH
BYSOFFRONT OF THISAGREEMENT, SOFFRONT’S LIABILITYTO CUSTOMERWILL
NOT EXCEEDTHE AMOUNT PAIDTOSOFFRONT BYCUSTOMER DURINGTHE
PREVIOUS THREE MONTHS.
NO INFRINGEMENT: Soffrontwarrantsthe Licensed Materialwillnotinfringe any
patent, trademarks, copyrightor anyproprietaryrights ofa third partyor constitute a
misuseor misappropriationofa trade secret. Customer shallnotifySoffrontpromptlyin
writing ofanyknownactionbroughtagainstCustomer based onanallegationthat
Customer's use ofanymaterialsinfringesanypatent, trademark,copyright, or infringes
anyrightofa third party,or constitutes misuse ormisappropriationofa trade secret
("Infringement"). Soffrontwilldefend,indemnifyand hold Customer harmless fromany
suchactionatSoffronts sole expense, provided thatSoffrontshallhave the sole control
ofthe defense ofanysuchaction, all negotiationsand/orits settlement,and Customer
reasonablycooperates withSoffrontinsuchdefense. Inthe event thata finalinjunctionis
obtained againstCustomer’s use oftheServices byreasonofanInfringementor
Customer is otherwiseprohibited fromusing same, Soffrontshalltothe extentpossible
and atits expense, within sixty(60) days,either(a)procureforCustomer therightto
continue touse the Services thatare infringing, or (b)replace or modifytheServices to
make its usenoninfringing while being capable ofperforming the same function.If
neither optionis availabletoSoffront,thenCustomer, atCustomer's option, may
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terminatethis Agreementwithoutpenaltyor further paymentother thanpaymentoffees
for use ofthe Services priorto said termination.
5. Confidential Information
Definition.Forpurposes ofthis Agreement Confidential Information”shallmeaninformation
including, withoutlimitation, allCustomerdata, computer programs, code, algorithms,names and
expertiseof employees andconsultants, know-how, formulas, processes, ideas, inventions (whether
patentableornot), schematics andothertechnical,business, financial andproduct development
plans, forecasts, strategies and information markedConfidential”, or if disclosed verbally, is
identified as confidential at the time of disclosure. In addition to the foregoing, Confidential
Informationshallinclude thirdpartysoftware,if any, that maybeprovidedto Customerunderthis
Agreement, including any related source or object codes, technical data, data output of such
software, documentation,orcorrespondenceowned bytheapplicablelicensor. Confidential
Informationexcludes informationthat:(i) was orbecomespubliclyknownthrough nofault of the
receiving Party; (ii) was rightfullyknownorbecomes rightfullyknowntothereceivingParty
without confidentialor proprietaryrestrictionfromasourceotherthanthedisclosing Party; (iii) is
independentlydevelopedbythereceivingPartywithout theparticipationofindividualswhohave
hadaccess totheConfidentialInformation; (iv) is approvedbythedisclosingPartyfordisclosure
without restrictioninawrittendocumentwhichis signedbyadulyauthorizedofficerof such
disclosingParty;and(v)the receiving Partyis legally compelled todisclose;provided,however,
that priortoanysuchcompelleddisclosure,thereceivingPartywill (a) assert theprivileged and
confidential nature of the Confidential Information against the third party seeking disclosure and (b)
cooperatefully withthedisclosingPartyinprotectingagainst anysuchdisclosureand/orobtaining
aprotectiveordernarrowingthescopeof suchdisclosureand/oruseof theConfidential
Information.Intheevent that such protectionagainstdisclosureis not obtained,thereceivingParty
willbeentitledtodisclosetheConfidentialInformation, butonlyas, and totheextent,necessaryto
legally comply withsuchcompelleddisclosure.
Nondisclosure
Duringthis thetermof this Agreement andfor a periodof 2 years thereafter, , eachPartyagrees to
maintainallConfidentialInformationinconfidencetothe sameextentthat it protects its own
similarConfidentialInformation, butinnoevent using lessthan reasonablecare,andtousesuch
Confidential Informationonlyas permittedunderthisAgreement; EachPartyagrees toonly
disclose theother Partys Confidential Informationtoits employees: (a)withaneedtoknowto
furtherpermittedusesof suchinformation; and(b) whoareinformedof thenondisclosure/ non-use
obligations imposedbythis Section5.Bothparties shall takesteps eachdeterminesappropriateto
implementand enforcesuchnon-disclosure/non-useobligations.
Terms of Agreement Confidential.Eachof theParties agrees not todiscloseto any thirdparty the
terms ofthis Agreement, including pricing, withoutthepriorwrittenconsentof the otherParty
hereto,excepttoadvisors, investors andothers onaneed-to-know basis undercircumstances that
reasonably ensure theconfidentialitythereof, or to theextent requiredbylaw.
InjunctiveRelief.Intheevent ofanactual orthreatenedbreachoftheaboveconfidentiality
provisions, thenon-breachingPartywill haveno adequateremedyat lawandwillbeentitled to
immediateinjunctiveandotherequitablerelief, without bondandwithout thenecessity of showing
actual money damages.
6. Customer Responsibility
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Customeris solelyresponsiblefor thecontent of communications transmitted byCustomerusing
theServices, and shall defend, indemnifyand hold harmless Soffront fromandagainst allliabilities
andcosts (including reasonableattorneys’ fees)arisingfromanyandallthird-partyclaims byany
personbaseduponthecontentofanysuchcommunications.
Customer isnot permitted to resellthe Services.
Customershall usethe Services onlyforlawfulpurposes.To theextent deemednecessary by
Customer,Customershall implementsecurityprocedures necessary tolimit access totheServices
toCustomer’s authorizedusers andshallmaintainaprocedureexternaltotheServicesfor
reconstructionoflost or alteredfiles, dataor programs.
Customer is responsiblefor establishingdesignatedpointsofcontacttointerfacewith Soffront.
7. Licenses
Soffront herebygrants tocustomerapersonal,nonexclusive,nontransferablelicenseduringthe
term of this Agreement touse,in object code form,all software and related documentationprovided
bySoffront (“LicensedMaterial),whichmaybefurnishedtoCustomerunderthis Agreement.
Customeragrees to use commerciallyreasonableefforts to ensure that its employees andusers of all
LicensedMaterialhereundercomplywiththetermsandconditions setoutinthis Agreement.
Customeralso agrees torefrainfromtakinganysteps, such as reverseassemblyor reverse
compilation,toderiveasourcecodeequivalent tothe LicensedMaterial.AllLicensedMaterial
furnishedto Customerunderthis Agreement shallbeusedbyCustomeronlyfor Customer’s
internalbusiness purposes, shallnotbereproducedorcopiedinwholeorinpart,andshallnotbe
removed fromtheUnitedStates.
8. Customer Data
Alldata is ownedbyCustomerandis tobestrictlyheldas confidential. Soffront will deleteand
destroyall copies of data oncetheAgreement is terminatedwithorwithout default.Customerhas
theoptionto receivea backupof dataprior todeletionper section10.
Allright,titleandinterestin and totheLicensedMaterial, andall copyrights, patents, trademarks,
servicemarks or otherintellectual property or proprietaryrights relating thereto, belong exclusively
toSoffront.AnymodificationtotheSoftwareperformed byCustomerdirectlyorindirectly
extendingthecurrent capabilities shall bethepropertyof Soffront andallcopyrights andother
rights arehereby assigned to Soffront.
9. Service Performance Guarantees
Soffront guarantees 99.9% availability of the hosting Services.Allcredit requests shouldbe sent via
U.S. PostalMailto thefollowing address:
Soffront Software
45437 Warm Springs Blvd.
Fremont,CA94539
Soffront willacknowledgeall requestsforcredit within(10)business days ofreceipt and inform
Customerviaemail or U.S. Postal Mailwithinthirty(30)days whether therequest is approvedor
denied. Credits will beissued within30days fromcredit approval.
Thedurationof a ServiceOutagewillbedeterminedbysummingtheamount of timeCustomer
TroubleTickets areopen withtheappropriateSoffront CustomerCarepersonfortheservice.The
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timestarts withtheopening of atroubleticket bySoffront CustomerSupport andends when
Soffront CustomerSupport notifies customer of the restorationof theservice.
Allclaimsaresubject toreview and verificationbySoffront.
Soffront reservestheright tochangeor modifytheforegoingrulesor discontinuethis limited
guaranteeprogram with30-daysprior writtennotification to Customer.
10.Back-up ofData
Soffront willdeliver a fullbackup of customer Data in .BAK format in a CD byUS priority mail, if
customer agreesto pay a chargeof $50 per backupcopy.
11.Termination
IfaPartyfailstoperformor observeanymaterial termor conditionof this Agreementand the
failurecontinues unremediedfor seven(7) days afterreceipt of writtennotice,(1) theotherParty
mayterminatethis agreement,or(2)wherethefailureis a nonpaymentbyClient of anycharge
whendue,Soffront, may, at its option, terminateor suspend Services with or without anynotice.
IfaPartyfailstoperformor observeanymaterial termor conditionof this Agreementand the
failurecontinues unremedied forthirty(30) days afterreceipt of written notice, theother Partymay
terminatethis agreement; provided, however, that wherethebreachis thefailureofpayment by
Customerof anychargewhendue,Soffront, may,at itsoption,terminateor suspendServicesif
Customerdoes notcuresaidbreachwithinseven(7) days followingnoticetoCustomerof the
delinquency.
This Agreement maybeterminatedimmediately upon writtennoticebyeitherPartyiftheother
Partybecomes insolvent orinvolvedinaliquidationor terminationof business,files abankruptcy
petition, has aninvoluntarybankruptcypetitionfiled against it (if notdismissedwithinthirtydays
of filing), becomes adjudicatedbankrupt, orbecomes involvedinanassignmentforthebenefit of
its creditors.
Customer shall be responsiblefor payment of all charges undera terminated Agreement incurred as
oftheeffectivedateof termination.
12.GeneralProvisions &Force Majeure
(a)
ThisAgreement,including anyamendmentsandattachmentshereto that are incorporated
herein,constitute the entire agreementbetween the partiesandshallbebindingonthe parties
when
acceptedbyCustomer.Nomodification, terminationorwaiverof anyprovisions ofthis
Agreement shallbe bindinguponaPartyunless in writingsignedbyan authorizedofficer
of the
relevant Party(ies). Noprovision of any purchase order or other document issued by
Customer, which
purportstoalter,vary,modify oradd to the provisionsof thisAgreement,
shallbebindinguponSoffront oreffectivefor any purpose, unlessacceptedby Soffront in
writing
Itisfurtherexpressly understoodandagreedthat, there beingno expectations tothe contrary
betweentheparties, nousageof tradeorotherregular practiceormethodof dealingeitherwithin
the computer software industry, Soffront’s industryor between the parties shall be used to
modify,interpret, supplement, oralter in anymannerthe express termsof thisAgreementor any
part thereof.
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(b) Nothingcontained inthis Agreementshallbeconstruedascreating ajoint venture,
partnership, oremployment relationship betweenthe parties,norshalleitherPartyhavethe right,
power, or authority tocreate anyobligation or duty, express or implied, on behalfof the other.
c) The Licensed Materials shall not be exported or re-exported in violation of any export
provisions of the United States or any other applicablejurisdiction.
(d) This Agreement maynot beassigned,sublicensedortransferred, inwholeorinpart,by
Customer
without thepriorwrittenconsent of Soffront.Any attempted assignment,sublettingor
transfer
shall bevoid.
(e)If anyprovision orprovisions ofthisAgreementshall be held tobeinvalid, illegal or
unenforceable,the validity, legality,andenforceability of the remainingprovisionsshallnot in
any waybe affected or impaired thereby.
(f) NodelayorfailureofSoffront orCustomerinexercising anyright hereinandno partial or
singleexercise thereof shall bedeemed ofitselfto constituteawaiverofsuchright or any other
rights
herein.Anywaiverby SoffrontorCustomerof anybreach of anyprovisionofthis
Agreement
shallnot operateor beconstruedas a waiver of anysubsequent or other breach.
(g) In the eventthat either Party is unable toperformanyofits obligations under this Agreement
ortoenjoyanyofitsbenefitsbecause ofnatural disaster,terrorism
, fire,explosion,power
blackout, earthquake, flood,the elements,strike,embargo,labordisputes,acts of civil or military
authority, war, acts of god,acts oromissions ofcarriers or suppliers, acts of regulatoryor
governmentalagencies,
actions ordecreesofgovernmental
bodies orcommunicationlinefailure
not thefaultoftheaffectedPartyor other causes beyondsuchParty’s reasonablecontrol(a “Force
MajeureEvent”) thePartywhohas beensoaffectedshallimmediatelygivenoticetotheother
Partyand shalldoeverythingpossibletoresumeperformance.Uponreceipt of suchnotice,all
obligations underthis Agreement shall beimmediatelysuspended.Ifthe periodof
nonperformanceexceeds seven (7) days fromthereceipt of noticeof theForceMajeureEvent, the
Partywhoseabilityto performhas not beensoaffected maybygivingwrittennoticeimmediately
terminate this Agreement asprovidedin Section11
(h) On Soffront’s request, nomorefrequentlythan annually, Customershall furnish Soffrontwith
asigned certification(i)verifying that theLicensed Materialisbeing usedpursuant totheterms
of
this Agreement and(ii) listing the locations wherethe Licensed Material
is being used
(i) ThisAgreement maybeexecutedintwoormorecounterparts,eachof whichshallbedeemed
tobe an original, and eachof whichtogether shallconstitute a singleinstrument.
(j) This Agreement shallbegovernedbyand construedunderthelawsoftheStateof California
applicableto contracts madeinandwhollyto beperformedintheStateof Californiawithout regard
to conflictsoflaw.
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_________________________________________________________________________
Signaturebelowby yourauthorized representative is your consent to
the terms and conditions of this agreement
_________________________________________________________________________
Customer:Soffront Software Inc.
By:___________________________By: _________________________
Print: _________________________ Print: ______________________
Title_________________________Title________________________
Date: ______________________Date: ________________________
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