Fillable Printable Apology Letter in Response to Customer Complaint Sample

Apology Letter in Response to Customer Complaint Sample

Apology Letter in Response to Customer Complaint

Mr. Jackie J. Walker

3063 Charles Street

Southfield, MI 48034

07 September, 2010

Subject: APOLOGY LETTER IN RESPONSE TO CUSTOMER

COMPLAINT

Dear, Mr. Jackie

I, Derek E Dalrymple, am customer relation manager, on behalf of my

company Hindustan Unilever Pvt. Ltd sincerely apologies to you. As we

receive a notice from your side that you had purchase an expired medicine

of our company. We hereby inform you that this was unintentional and the

packet of expired medicine was undoubtedly gone along with the unexpired

packets. I know if you would have been consume the medicine the result

would be dangerous therefore we always advice that please see the date of

expiry before consuming any of the products. We are ready to pay to the

fine amount mentioned by you in your notice. But we request to you that

please don’t take the matter to the consumer court. I hope you will accept

our apology and kindly act in favor of us. Hope to hear the needful from

your side.

Mr. Derek E. Dalrymple

Customer Relation Manager-Hindustan Unilever Pvt. Ltd

3364 Short Street

Austin, TX 78701