Fillable Printable Customer Complaint Letter

Customer Complaint Letter

August 1, 2006

To: AAA Company

888 South Company Street

Chicago, IL 60000

From: John Smith

999 South West Main Street

Chicago, IL 60000

Attn: Customer Service

RE: PO#445392749; AAA Lawn Mower Model #A456

Dear Customer Service Manager;

In the last 10 years, I have used your law care products on many occasions and I have

been highly satisfied with the results. However, I recently purchased a lawn mower from

your company and I have been dissatisfied with the product.

First of all, when I unpacked the product and begin assembly, I found that I was missing

the plastic mower guard and cap cover, which reluctantly took 12 weeks to get delivered.

Secondly, I noticed after the second use that the lawn was cutting in an irregular manner.

Upon further inspection I noticed that the mower blade was rotating at an angle.

I went to local store #567 where it was purchased and they chuckled as I explained my

dissatisfaction with the product. They were rude and unhelpful, claiming that I must have

hit something in my lawn.

When I took the blade off, I noticed that the mower was not put together properly and a

welded edge on the coupler had split open. This was not due to operation or misuse. I

verified this with a local lawn mower service company.

Since your company claims to be the “Leader in Customer Satisfaction” with a no hassle

1 year guarantee on all products, I would like to request that your store look into this

matter and provide a refund.

A copy of the receipt and photograph of the damaged part is attached. Please respond

promptly. I can be reached at 777-999-0000 or by email at [email protected].

Sincerely,

John Smith