Fillable Printable Sample Senior Operations Excutive Resume

Sample Senior Operations Excutive Resume

HERBERT WALTERS

442.756.2123 ! [email protected]

SENIOR OPERATIONS EXECUTIVE

Learner-in-Chief with a Record of Tripling Revenue in Stagnating Global Markets

CAREER BRAND: Persuasive and inﬂuential C-level leader with more than 10 years of

achievement fueling next-level operations in multi-industry environments with up to $400M in

revenue and 29 international locations. Lived in 8 countries and conducted business in 6 languages

on 5 continents.

IMPACT: Innovation-focused change driver with a history of transforming sales with decisive action and

revolutionary operational strategies. Excel at catalyzing business reorganizations to capitalize on

emerging opportunities.

LEADERSHIP: Exceptional relationship manager with the ability to quickly win stakeholder trust.

Recognized as a natural CEO and leadership coach with high EQ who consistently produces

sustainable results.

Core Competencies:

Multi-Site Operations

Proﬁt & Loss (P&L) Management

Revenue Growth

Sales & Marketing Management

New Business Development

Corporate Culture Change

Financial Management

Margin Improvement

Continuous Process

Enhancement

Cost Containment

Global Market Development

Turnaround Leadership

EXECUTIVE LEADERSHIP ACHIEVEMENTS

BROWN BRANDS – Glen Echo, MD [2004 – 2011]

Group Chief Executive O!cer [2009 – 2011]

CHALLENGE: Optimize shareholder value for privately held family of companies with $30M in

revenue. Directed team of 9 in 5 di!erent ﬁrms with a $1.9M budget. Presided over strategy, legal,

ﬁnance, marketing, IT, HR, and concept development functions. Positioned WBCA for liquidity

o!ering with multiple high o!ers.

Cut corporate debt to zero and instituted a high-proﬁt, kiosk-based sales concept while

driving up to 70% cost savings and pushing EBITDA to 25%. Raised critical capital by

authorizing 5 franchisee buyouts.

Expanded revenue ﬂow and eradicated outside lender debt to resolve unprecedented

corporate ﬁnancial crisis. Outsourced IT function for 70% savings, terminated administrative

functions for 60% gain, and rented out excess headquarters space for additional revenue.

Gained entry to 93.5% of non-core market, conceiving and spearheading execution of

industry-ﬁrst branded sales kiosk concept. Leveraged distributor sales team to drive 9% sales

share. Captured large national accounts such as Ace Hardware and Hallmark while penetrating

> 60 outlets.

Negotiated payment of 25% in vendor sales to the Group to fund system-wide branding and

marketing initiatives. Payments exceeded 10% of Group revenue in 2011.

Chief Executive O!cer – Brown Central, Inc. [2006-2011]

CHALLENGE: Stabilize operations and direct next-level performance in the midst of a market free-

fall that cut industry retail locations 40% and tradeshow attendance 50%. Directed strategy, alliances,

ﬁnance, marketing, retail operations, HR, R&D, and franchisee compliance with 4 direct reports and a

$1.5M budget.

Expanded market share from 5.4% to 6.5%, increased revenue 4%, and boosted gross margins

30%. Reengineered supply chain to source 80% of franchisee products from a single, preferred

distributor.

Lowered franchise store count from 90 to 65 to focus on high-potential operations. O!ered

buy-outs, sales, and non-compliance terminations to existing stores to rebuild franchise

integrity. Reversed insolvency and negative cash ﬂow, producing proﬁt within 39 months.

Revolutionalized supply chain by eliminating 310 vendors. Improved quality through industry-

ﬁrst negotiations with large seed company and distributor, enabling franchisee exclusivity

while bolstering volume pricing, distribution uniformity, and credit / shipping terms.

Strengthened brand awareness and market penetration, instituting national branding for the

ﬁrst time in the company’s history and paving the way for ﬁrst-time-ever online sales. Rolled

out new brand identity.

Established BC as leading industry player through the launch of 190 new products in 2010

alone.

Magniﬁed corporate take of system-wide revenue 35% to solidify cash ﬂow and franchisor

reputation.

Chief Operating O!cer – Brown Central, Inc. [2004 – 2006]

CHALLENGE: Steer privately owned franchisor from severe ﬁnancial distress to proﬁtability and

operational excellence. Led retail operations, ﬁnance, R&D, HR, and marketing with 7 reports and

$1.4M budget.

Propelled BC out of insolvency, replacing 70% of sta" while driving back-to-basics operational

revamp in the aftermath of industry stagnation. Voted into Washingtonian Magazine’s 50

Greatest Places to Work.

Championed end-to-end culture change by designing ﬁrst-ever business strategies,

strengthening senior leadership, rebuilding sagging morale, and instituting franchisor value

focus.

Divested 2 failing retail store operations to plug critical revenue leaks. Refocused attention on

lean organizational leadership, core corporate competencies, and right people / right role

realignment.

Reduced 40 inherited product development projects down to 7 key areas and replaced 3 of 4

department heads within 24 months. Spearheaded 6-month e!ort to clarify expenses and

income.

BICYCLO A/S – Helsinki, Finland [2001-2003]

Chief Executive O!cer

CHALLENGE: Turn around performance and rebuild stakeholder relationships for Finnish bicycle

company. Managed a team of 5 with oversight of strategy, ﬁnance, marketing, sales, R&D, and HR

with $600K budget.

Recognized as the Finnish Technological Institute’s #1 turnaround leadership team out of 110

ﬁrms in its portfolio. Slashed overhead 60%, doubled sales in 12 months, and negotiated 70%

debt forgiveness plan.

Down-sized and relocated headquarters, decreased headcount, and migrated final assembly

and storage to Germany, the company’s largest market. Refocused market strategy from

design stores to retail outlets.

Eliminated advertising and generated multimillion-dollar PR results, forging strategic alliances

with motion picture product placement companies. Catalyzed 40+ global media interviews.

Restructured debt repayment through face-to-face consensus-building with vendors.

EARLY CAREER PROFILE

Promoted from Marketing Assistant to CEO Executive Assistant and Export Manager with full P&L

authority for business in 19 countries throughout Europe, Africa, and Asia for Winchester A/S in

Denmark.

HERBERT WALTERS ## # 442.756.2123 !

[email protected]m" Page 2

EDUCATION

JOHNS HOPKINS UNIVERSITY– Washington, D.C., & Bologna, Italy

MA in International Economics & European Studies – School of Advanced International Studies

COPENHAGEN BUSINESS SCHOOL – Copenhagen, Denmark

HD-Udenrigshandel – Equivalent to BA in Business Administration

LEADERSHIP & PHILANTHROPIC EXPERIENCE

WILD BIRD FEEDING INDUSTRY ! Director | Strategic Alliance Chair | Avian Flu Committee Member

LEHMANN WENG HOLDING APS ! Co-Founder

ERIK OG SUSANNA OLESENS ALMENVELGOERENDE FOND ! Board of Directors Member

COOPERACION AL DESARROLLO EN AFRICA, LATINOAMERICA Y EUROPA ! Fresh Water Project

Volunteer

PARFAIT APS ! Board Member

HERBERT WALTERS ## # 442.756.2123 !

[email protected]m" Page 2