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Fillable Printable Resume sample (experience and combine format)

Fillable Printable Resume sample (experience and combine format)

Resume sample (experience and combine format)

Resume sample (experience and combine format)

Resume sample (experience and combine format)
ANN J. EXAMPLE
3 Any Road, Any Town, Manchester, AN1 1CV
Telephone:0111 899 2255
Mobile:07777 111 222
Fax:0111 805 3599
Email:marydoe12@aol.com
PROFESSIONALPROFILE
Iamanenthusiasticanddedicatedprofessionalwithextensiveexperienceacrossallareasofretailmanagement. An
exceptionalleaderwhoisabletodevelopandmotivateotherstoachievetargets,Icandemonstrateastrongabilityto
manageprojectsfromconceptionthroughtosuccessfulcompletion. A proactiveindividualwithalogicalapproachto
challenges, I perform effectively even within a highly pressurised working environment.
OBJECTIVE
Iamnowlookingtoprogressintoaseniormanagementpositionwithintheretailsector.Iamthereforekeentofinda
new and suitably challenging role within a market-leading organisation.
CAREER SUMMARY
1994-dateA&B Stores plc
SENIOR AREA OPERATIONS MANAGER (2002-date)
Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving
and surpassing Key Performance Indicators
Reporting to the Retail Operations Manager with responsibility for operational and people (320) management within
14 stores
Controlling management accounts with attention to essential criteria for net profit, including sales, shrinkage, wages,
write-off, cash control and store expenditure
Monitoring andcontrollingstorecomplianceinallareas,includingcustomercare,effective planning,stafftraining
and development, organisation and time management
Supportingmanagementandstafftohelpcreatetheirownsuccessfulandproductiveteamandbecomeeffective
team leaders
Maximising everysalesopportunity bypromotingthehigheststandardsofcustomercareandrecognisingpotential
development and training opportunities
Communicating daily with Customer Support Centre functions - Buying,Retail, Finance & Distributionto ensure
effective control and operation of all areas
Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet
Supporting and coaching Area Managers to reach their full potential
Deputising for Retail Operations Manager, responsible for whole region, incorporating 9 Area Managers
CUSTOMER SERVICES MANAGER (2000-2002)
ReportingtotheDirectorofservicequality,primarilyresponsiblefor16,000internalcustomersandallexternal
customers
Maintaining the Service Quality Customer Service Standards Library for the department
Developing a CD ROM training programme to be used in all stores, in line with customer service strategy
Page 1 of 4
Managing and developing stores’ monthly incentive programme and cost justifying
Supervising, motivating and developing team reward and recognition programmes
Handling and swiftly resolving customer complaints in a professional and effective manner
Creating and introducing in-store customer awareness and feedback forms with most useful results
CAREER SUMMARY continued
SPECIALPROJECTS MANAGER – RETAIL & SUPPLY CHAIN (1999-2000)
Reporting to the Group Retail Director and charged with integrating One Stop systems to A&B
Introducing ambient grocerytothe distributioncentre,settingup newdeliveryschedules,training programmesand
rolling out into 400 stores
Designing effective store communication procedures to ensure the smooth running of all operations
Responsible for seasonal event management for the company
Investigating andunderstandingweeklyshrinkage issues, producingauserfriendly guide,andsubsequently testing
and rolling-out
AREAOPERATIONS MANAGER (1997-1999)
STORE MANAGER (1995-1997)
Managing 7 convenience stores and becoming Training Store Manager for the whole region, manager of the Store of
Excellence and Area Manager Designate
Encouragingthehighestpossiblestandardsofcustomerservicefromtheteamandmaintainingthesmoothday-to-
day operation of the stores
Maintaining good staff relations through effective communication, leadership, discipline and motivation
As Training Store Manager for all trainees, achieving the successful induction of 48 new employees
RELIEF MANAGER (1994-1995)
ASSISTANT STORE MANAGER (1994)
EDUCATIONAND QUALIFICATIONS
B.I.I:National Licensee Certificate
NVQ: Retail Levels 1, 2 & 3
3 A Levels:Economics, Mathematics & Chemistry (1994)
9 GCSEs:Including English & Mathematics (1992)
KEY I.T. SKILLS
Word, Excel, Access, PowerPoint, Internet & Email
PERSONAL DETAILS
Page 2 of 4
Date of Birth:
18
th
January
1977
Nationality:
British
Health:
Excellent;
non-smoker
Other:
Qualified in
First Aid
Page 3 of 4
INTERESTS AND ACTIVITIES
Currently include:Netball (playing & coaching), Badminton & DIY
REFERENCES ARE AVAILABLE ON REQUEST
Page 4 of 4
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