Fillable Printable Resume sample (experience and combine format)

Resume sample (experience and combine format)

ANN J. EXAMPLE

3 Any Road, Any Town, Manchester, AN1 1CV

Telephone:0111 899 2255

Mobile:07777 111 222

Fax:0111 805 3599

Email:[email protected]

PROFESSIONALPROFILE

Iamanenthusiasticanddedicatedprofessionalwithextensiveexperienceacrossallareasofretailmanagement. An

exceptionalleaderwhoisabletodevelopandmotivateotherstoachievetargets,Icandemonstrateastrongabilityto

manageprojectsfromconceptionthroughtosuccessfulcompletion. A proactiveindividualwithalogicalapproachto

challenges, I perform effectively even within a highly pressurised working environment.

OBJECTIVE

Iamnowlookingtoprogressintoaseniormanagementpositionwithintheretailsector.Iamthereforekeentofinda

new and suitably challenging role within a market-leading organisation.

CAREER SUMMARY

1994-dateA&B Stores plc

SENIOR AREA OPERATIONS MANAGER (2002-date)

Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving

and surpassing Key Performance Indicators

Reporting to the Retail Operations Manager with responsibility for operational and people (320) management within

14 stores

Controlling management accounts with attention to essential criteria for net profit, including sales, shrinkage, wages,

write-off, cash control and store expenditure

Monitoring andcontrollingstorecomplianceinallareas,includingcustomercare,effective planning,stafftraining

and development, organisation and time management

Supportingmanagementandstafftohelpcreatetheirownsuccessfulandproductiveteamandbecomeeffective

team leaders

Maximising everysalesopportunity bypromotingthehigheststandardsofcustomercareandrecognisingpotential

development and training opportunities

Communicating daily with Customer Support Centre functions - Buying,Retail, Finance & Distribution –to ensure

effective control and operation of all areas

Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet

Supporting and coaching Area Managers to reach their full potential

Deputising for Retail Operations Manager, responsible for whole region, incorporating 9 Area Managers

CUSTOMER SERVICES MANAGER (2000-2002)

ReportingtotheDirectorofservicequality,primarilyresponsiblefor16,000internalcustomersandallexternal

customers

Maintaining the Service Quality Customer Service Standards Library for the department

Developing a CD ROM training programme to be used in all stores, in line with customer service strategy

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Managing and developing stores’ monthly incentive programme and cost justifying

Supervising, motivating and developing team reward and recognition programmes

Handling and swiftly resolving customer complaints in a professional and effective manner

Creating and introducing in-store customer awareness and feedback forms with most useful results

CAREER SUMMARY continued

SPECIALPROJECTS MANAGER – RETAIL & SUPPLY CHAIN (1999-2000)

Reporting to the Group Retail Director and charged with integrating One Stop systems to A&B

Introducing ambient grocerytothe distributioncentre,settingup newdeliveryschedules,training programmesand

rolling out into 400 stores

Designing effective store communication procedures to ensure the smooth running of all operations

Responsible for seasonal event management for the company

Investigating andunderstandingweeklyshrinkage issues, producingauserfriendly guide,andsubsequently testing

and rolling-out

AREAOPERATIONS MANAGER (1997-1999)

STORE MANAGER (1995-1997)

Managing 7 convenience stores and becoming Training Store Manager for the whole region, manager of the Store of

Excellence and Area Manager Designate

Encouragingthehighestpossiblestandardsofcustomerservicefromtheteamandmaintainingthesmoothday-to-

day operation of the stores

Maintaining good staff relations through effective communication, leadership, discipline and motivation

As Training Store Manager for all trainees, achieving the successful induction of 48 new employees

RELIEF MANAGER (1994-1995)

ASSISTANT STORE MANAGER (1994)

EDUCATIONAND QUALIFICATIONS

B.I.I:National Licensee Certificate

NVQ: Retail Levels 1, 2 & 3

3 A Levels:Economics, Mathematics & Chemistry (1994)

9 GCSEs:Including English & Mathematics (1992)

KEY I.T. SKILLS

▪Word, Excel, Access, PowerPoint, Internet & Email

PERSONAL DETAILS

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Date of Birth:

January

1977

Nationality:

British

Health:

Excellent;

non-smoker

Other:

Qualified in

First Aid

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INTERESTS AND ACTIVITIES

Currently include:Netball (playing & coaching), Badminton & DIY

REFERENCES ARE AVAILABLE ON REQUEST

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