Fillable Printable Customer Service Resume Skills

Customer Service Resume Skills

UTSA College of Business, Center for Student Professional Development

Recommended Resume Template for Undergraduates

FIRST AND LAST NAME

Local Address, City, State, Zip Code (optional)

Phone Number Email Address

(Your LinkedIn Profile page) https://www.linkedin.com/profile/view

CAREER OBJECTIVE

Seeking an entry-level position in ... (This is a short statement that is specific to the position you are seeking)

SUMMARY OF QUALIFICATIONS (List 3-5 phrases indicating your skills and strengths that relate to job description)

 Excellent communication skills, highly proficient in developing sales presentations

 ….

EDUCATION (Do not include your High School Education)***NOTE: Do Not List Classes You Intend to Take

The University of Texas at San Antonio

Bachelor of Business Administration in (indicate your major) Expected Graduation: Spring 2016

Cumulative GPA: 3.39 Major GPA: 3.88 (Do not round up on GPA and only list it if is greater than 3.0)

Relevant Coursework ( List courses relevant to your major or job posting ) **NOTE: Only list completed and/or currently enrolled courses

 Organizational Communication

 Intermediate Accounting II (currently enrolled)

 Aggregate Economic Analysis

 International Marketing (currently enrolled)

Immersion program (or Study Abroad) – Kyoto University of Foreign Studies, Japan Summer 2015

Northwest Vista College, San Antonio, TX

Associate of Arts, Concentration in Business Administration May 2013

EXPERIENCE (use bulleted phrases using action verbs to highlight achievements)

Management Trainee Intern – Enterprise Holdings, San Antonio, TX August 2015 – Present

 Employee of the Month for December 2015

 Generate positive results by streamlining business processes and reducing errors by …%

 Increase customer retention by …% by providing on excellent customer service

 Prepare daily and weekly sales projections utilizing Microsoft Excel

Assistant Manager – Starbucks Coffee, San Antonio, TX June 2012 – July 2015

 Supervised and trained 6 new baristas, focusing on their customer service skills

 Increased sales by …% each quarter

 Coordinated with General Managers to introduce new products and increase sales

ACTIVITIES AND HONORS (i.e. student organizations, volunteer activities, scholarships and academic achievements)

 Career Action Program, UTSA – College of Business Spring 2016

 Business Student Council, President, UTSA January 2014 – Present

 McDermott Scholarship 2013 – 2015

 Dean’s List, UTSA 2013 – 2015

ADDITIONAL SKILLS (include computer and language skills and certifications)

 Fluent in Spanish; conversational in French

 Microsoft Office – Word, Excel, PowerPoint, Outlook and Access

 Experienced with C++ and Java