Fillable Printable Customer services advisor CV

Customer services advisor CV

AREAS OF EXPERTISE

Client relations

Sales support

Client retention

Customer relations

Event organisation

Supply chain

Administration

Cold calling

Amir Khan

Customer services advisor

PERSONAL SUMMARY

An experienced customer services executive with many years of invaluable

experience working in the customer support departments of leading UK

companies. Highly focused with a comprehensive knowledge of how to

maintain a professional, helpful and courteous relationship with allocated

customers.

Having an enthusiastic and positive attitude and working hard to ensure that

customers receive an excellent level of service whilst at the same time ensuring

the highest level of sales for the company.. Presently looking for a customer

services advisor position with a reputable company.

CAREER HISTORY

Classic Furniture Supplies - Watford

CUSTOMER SERVICES ADVISOR August 2009 - Present

Providing support, help and advice to customers who use the companies

products or services. Also responsible for arranging appointments, meeting with

potential customers, explaining our products, answering questions, writing up

orders, and asking for recommendations.

Duties:

Dealing with customer enquiries by telephone, email, letter or face to face.

Ensuring that a customers problem is brought to a satisfactory conclusion.

Involved in developing a customer service policy.

Collecting and analyzing data to monitor the level of customer service.

Making sure that all Health and Safety procedures are adhered to.

Completing all administrative tasks and updating records.

Occasionally having to work in the company call centre.

Ensuring all telephone calls are answered within a 15 second time frame.

Booking appointments for sales representatives to visit potential customers.

Using Word & Excel to write reports and create invoices.

Maximising every sales enquiry.

Coopers Kitchen Showroom - London

CUSTOMER SERVICE REPRESETATIVE June 2007 – August 200 9

Working as part of a team in a busy and dynamic contact centre. Was involved in

developing the companies sales strategy and pricing policy. Responsible for

responding effectively to the diverse needs of each customer.

Duties:

Ensuring the company store presents itself to a high standard of customer service.

Answering all email enquiries within 15 minutes.

Re-directing phone calls to the appropriate person.

Provide assistance and support to the Supply Chain as and when required.

Contributed to and participated in team meetings and activities.

Welcomed and assisted visitors to the company offices.

Logged enquiries and resolutions on a database.

Offered customers alternatives and up-selling.

CAREER STATEMENT

“I feel that my greatest

strengths are my ability to

develop and maintain a close

working relationship with my

customers. This allows me to

gain a in-depth understanding

of their individual needs and

requirements. I can then

deliver a professional response

to them.“

Amir Khan

ROFESSIONAL

First Aid Certificate

European Computer

Driving Licence (ECDL)

French

German

KEY COMPETENCIES AND SKILLS

Professional

Understanding of and commitment to the implementation of equal opportunities.

Knowledge of health and safety issues.

Developing customer service procedures, policies & standards.

Extensive knowledge of call logging software.

Experience of Microsoft software like Word, Excel and PowerPoint.

Producing written information for customers and reports for managers.

Making recommendations to senior managers to improving customer service.

Able to train, monitor and supervise junior or new staff.

Personal

A good level of written and verbal communication skills.

Able to quickly gain extensive knowledge of a company products & services.

Possessing a confident and articulate telephone manner.

Experience of working shifts, early mornings, afternoons, weekends & nights.

Adaptive to change and ability to multi-task.

Able to work as part of a team and in a busy telephony environment.

Committed to promoting high quality standards at all times.

Flexible and adaptable.

Ability to stay calm under pressure.

Able to react quickly and effectively when dealing with challenging

situations.

ACADEMIC QUALIFICATIONS

Watford College, Watford 2006 - 2007

A’ Levels:

Maths B

English literature A

Physics B

Geography D

St Mathews Secondary School, Watford 2002 - 2006

GCSE’s:

English C

Maths C

Science A

Technology B

REFERENCES – Available on request.

PERSONAL SKILLS

An eye for detail

Excellent communicator

Tactful & articulate

Problem solving

Excellent organisational skills

Team player

PERSONAL DETAILS

Amir Khan

89 Anywhere Road

Watford

W3 7RD

T: 0207 000 9999

M: 0777 777 3333

E: amir.k@emaladdress.co.uk

DOB: 24/08/1986

Driving license: Yes

Nationality: British

own personal use to help them create their own CVs. You are most welcome to link to this page or any other page on our site

www.dayjob.com. However these CVs must not be distributed or made available on other websites without our prior

permission. For any questions relating to the use of this CV template please email: i[email protected].