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Fillable Printable Customer services advisor CV

Fillable Printable Customer services advisor CV

Customer services advisor CV

Customer services advisor CV

AREAS OF EXPERTISE
Client relations
Sales support
Client retention
Customer relations
Event organisation
Supply chain
Administration
Cold calling
Amir Khan
Customer services advisor
PERSONAL SUMMARY
An experienced customer services executive with many years of invaluable
experience working in the customer support departments of leading UK
companies. Highly focused with a comprehensive knowledge of how to
maintain a professional, helpful and courteous relationship with allocated
customers.
Having an enthusiastic and positive attitude and working hard to ensure that
customers receive an excellent level of service whilst at the same time ensuring
the highest level of sales for the company.. Presently looking for a customer
services advisor position with a reputable company.
CAREER HISTORY
Classic Furniture Supplies - Watford
CUSTOMER SERVICES ADVISOR August 2009 - Present
Providing support, help and advice to customers who use the companies
products or services. Also responsible for arranging appointments, meeting with
potential customers, explaining our products, answering questions, writing up
orders, and asking for recommendations.
Duties:
Dealing with customer enquiries by telephone, email, letter or face to face.
Ensuring that a customers problem is brought to a satisfactory conclusion.
Involved in developing a customer service policy.
Collecting and analyzing data to monitor the level of customer service.
Making sure that all Health and Safety procedures are adhered to.
Completing all administrative tasks and updating records.
Occasionally having to work in the company call centre.
Ensuring all telephone calls are answered within a 15 second time frame.
Booking appointments for sales representatives to visit potential customers.
Using Word & Excel to write reports and create invoices.
Maximising every sales enquiry.
Coopers Kitchen Showroom - London
CUSTOMER SERVICE REPRESETATIVE June 2007 August 200 9
Working as part of a team in a busy and dynamic contact centre. Was involved in
developing the companies sales strategy and pricing policy. Responsible for
responding effectively to the diverse needs of each customer.
Duties:
Ensuring the company store presents itself to a high standard of customer service.
Answering all email enquiries within 15 minutes.
Re-directing phone calls to the appropriate person.
Provide assistance and support to the Supply Chain as and when required.
Contributed to and participated in team meetings and activities.
Welcomed and assisted visitors to the company offices.
Logged enquiries and resolutions on a database.
Offered customers alternatives and up-selling.
CAREER STATEMENT
I feel that my greatest
strengths are my ability to
develop and maintain a close
working relationship with my
customers. This allows me to
gain a in-depth understanding
of their individual needs and
requirements. I can then
deliver a professional response
to them.
Amir Khan
ROFESSIONAL
First Aid Certificate
European Computer
Driving Licence (ECDL)
French
German
KEY COMPETENCIES AND SKILLS
Professional
Understanding of and commitment to the implementation of equal opportunities.
Knowledge of health and safety issues.
Developing customer service procedures, policies & standards.
Extensive knowledge of call logging software.
Experience of Microsoft software like Word, Excel and PowerPoint.
Producing written information for customers and reports for managers.
Making recommendations to senior managers to improving customer service.
Able to train, monitor and supervise junior or new staff.
Personal
A good level of written and verbal communication skills.
Able to quickly gain extensive knowledge of a company products & services.
Possessing a confident and articulate telephone manner.
Experience of working shifts, early mornings, afternoons, weekends & nights.
Adaptive to change and ability to multi-task.
Able to work as part of a team and in a busy telephony environment.
Committed to promoting high quality standards at all times.
Flexible and adaptable.
Ability to stay calm under pressure.
Able to react quickly and effectively when dealing with challenging
situations.
ACADEMIC QUALIFICATIONS
Watford College, Watford 2006 - 2007
A Levels:
Maths B
English literature A
Physics B
Geography D
St Mathews Secondary School, Watford 2002 - 2006
GCSEs:
English C
Maths C
Science A
Technology B
REFERENCES Available on request.
PERSONAL SKILLS
An eye for detail
Excellent communicator
Tactful & articulate
Problem solving
Excellent organisational skills
Team player
PERSONAL DETAILS
Amir Khan
89 Anywhere Road
Watford
W3 7RD
T: 0207 000 9999
M: 0777 777 3333
E: amir.k@emaladdress.co.uk
DOB: 24/08/1986
Driving license: Yes
Nationality: British
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