Customer services advisor CV
Customer services advisor
An experienced customer services executive withmany years of invaluable
experience working in thecustomersupport departments of leading UK
companies. Highly focused witha comprehensive knowledge of how to
maintain a professional, helpfuland courteous relationshipwith allocated
Having an enthusiasticand positive attitude and working hard toensure that
customersreceive an excellentlevel of servicewhilst at the same timeensuring
the highest level of sales forthe company.. Presently lookingfor acustomer
services advisorpositionwith areputable company.
Classic Furniture Supplies - Watford
CUSTOMER SERVICES ADVISOR August 2009 - Present
Providing support,help and adviceto customers who usethe companies
products or services. Also responsible forarranging appointments, meetingwith
potential customers, explaining ourproducts, answeringquestions, writing up
Dealing with customer enquiries by telephone, email, letter orface to face.
Ensuring that a customers problem is brought to a satisfactory conclusion.
Involved in developing a customer service policy.
Collecting and analyzing data to monitor the level of customer service.
Making sure that all Health and Safety procedures are adhered to.
Completing all administrative tasks and updating records.
Occasionally having towork in the company call centre.
Ensuring all telephone calls are answeredwithin a 15second time frame.
Booking appointments for sales representatives to visit potential customers.
Using Word & Excel to write reports and create invoices.
Maximising every sales enquiry.
Coopers Kitchen Showroom - London
CUSTOMER SERVICE REPRESETATIVE June2007 –August 200 9
Working as part of a team in a busy and dynamic contact centre. Was involved in
developing the companies sales strategy and pricing policy. Responsible for
responding effectively to the diverse needs of each customer.
Ensuring the company store presents itself to a high standard of customer service.
Answering all email enquiries within 15 minutes.
Re-directing phone calls to the appropriate person.
Provide assistance and support to the Supply Chain as and when required.
Contributed to and participated in team meetingsandactivities.
Welcomed and assisted visitors to thecompany offices.
Loggedenquiries and resolutions on a database.
Offered customers alternatives and up-selling.
“I feel that my greatest
strengths are my ability to
develop and maintain a close
working relationship with my
customers. This allows me to
gain a in-depth understanding
of their individual needs and
requirements. I can then
deliver a professional response
Driving Licence (ECDL)
KEY COMPETENCIESAND SKILLS
Understanding of and commitment to the implementation of equal opportunities.
Knowledge of health and safety issues.
Developing customer service procedures, policies & standards.
Extensive knowledge of call logging software.
Experience of Microsoft software like Word, Excel and PowerPoint.
Producing written information for customersand reports for managers.
Making recommendations to senior managers to improving customer service.
Ableto train, monitor and supervise junior or new staff.
A good level of written and verbal communication skills.
Ableto quickly gain extensive knowledge of a company products & services.
Possessing a confident and articulate telephone manner.
Experience of working shifts, early mornings, afternoons, weekends & nights.
Adaptive to change and ability to multi-task.
Ableto work as part of a team and in a busy telephony environment.
Committed to promoting high quality standards at all times.
Flexible and adaptable.
Ability to stay calm under pressure.
Ableto react quickly and effectively when dealingwith challenging
Watford College, Watford 2006 - 2007
St Mathews Secondary School, Watford 2002 - 2006
An eye for detail
Tactful & articulate
Excellent organisational skills
89 Anywhere Road
T: 0207 000 9999
M: 0777 777 3333
Driving license: Yes
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