Fillable Printable Customer Service Resume

Customer Service Resume

ANDREW DONOVAN

XX Grill Street, San Antonio, Texas 78225

OBJECTIVE

A position of Customer Service Representative where my excellent problem resolution skills and product

based knowledge will be used to gain new customers and retain existing ones.

SKILLS

● Over three years of experience in Customer Support services.

● Ability to perform over 100 outbound calls any day to the customer base.

● Excellent skills in providing product/service related information and selling them over the phone.

● Good experience in receiving inbound calls from customers.

● Ability to handle software on a data entry level.

● Ability to keep customer grievance and other information notes to follow them later.

● Quick learner about products and services.

ACHIEVEMENTS

● Awarded Representative of the Year in 2011.

● Devised new systems for all service calls.

● Achieved 130 new customers in one month.

PROFESSIONAL EXPERIENCE

CVS Caremark – San Antonio, Texas

(2011- Present)

Call Center Representative

● Received inbound calls and answered questions from customers satisfactorily.

● Made outbound calls to the company’s prospective customer list.

● Performed certain data entry level tasks for systemizing the employee information system.

Wells Fargo – San Antonio, Texas

(2010-2011)

Call Center Representative

● Assisted customer queries over the phone and email.

● Guided customers to place new orders.

● Maintained contact lists of customers interacted with based on company norms.

● Took notes and addressed the serious customer centric issues quickly.

● Always achieved the pre-set targets within the mentioned deadline.

EDUCATION

High School Diploma from Brackenridge High School

DATE:

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Signature of Andrew Donovan