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Fillable Printable Customer Service Resume

Fillable Printable Customer Service Resume

Customer Service Resume

Customer Service Resume

ANDREW DONOVAN
XX Grill Street, San Antonio, Texas 78225
contact@example.com, (012) 345-6789
OBJECTIVE
A position of Customer Service Representative where my excellent problem resolution skills and product
based knowledge will be used to gain new customers and retain existing ones.
SKILLS
Over three years of experience in Customer Support services.
Ability to perform over 100 outbound calls any day to the customer base.
Excellent skills in providing product/service related information and selling them over the phone.
Good experience in receiving inbound calls from customers.
Ability to handle software on a data entry level.
Ability to keep customer grievance and other information notes to follow them later.
Quick learner about products and services.
ACHIEVEMENTS
Awarded Representative of the Year in 2011.
Devised new systems for all service calls.
Achieved 130 new customers in one month.
PROFESSIONAL EXPERIENCE
CVS Caremark – San Antonio, Texas
(2011- Present)
Call Center Representative
Received inbound calls and answered questions from customers satisfactorily.
Made outbound calls to the company’s prospective customer list.
Performed certain data entry level tasks for systemizing the employee information system.
Wells Fargo – San Antonio, Texas
(2010-2011)
Call Center Representative
Assisted customer queries over the phone and email.
Guided customers to place new orders.
Maintained contact lists of customers interacted with based on company norms.
Took notes and addressed the serious customer centric issues quickly.
Always achieved the pre-set targets within the mentioned deadline.
EDUCATION
High School Diploma from Brackenridge High School
DATE:
_________________________
Signature of Andrew Donovan
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