Fillable Printable Job Description Form Template
Fillable Printable Job Description Form Template
Job Description Form Template
*****DRAFT*****
TITLE: Chief Information Officer
HOURS: Full-time, Exempt
RESPONSIBLE TO: Vice President/Operations
JOB SUMMARY:
The Chief Information Officer (CIO) will provide technology vision and leadership in the
development and implementation of the affiliate-wide information technology (IT) program.
The CIO will lead the health care network in planning and implementing enterprise information
systems to support both distributed and centralized clinical and business operations and achieve
more effective and cost beneficial enterprise-wide IT operations. Additionally, the CIO:
Provides strategic and tactical planning, development, evaluation, and coordination of the
information and technology systems for the health care network.
Facilitates communication between staff, management, vendors, and other technology
resources within the organization.
Oversees the back office computer operations of the affiliate management information
system, including local area networks and wide-area networks.
Responsible for the management of multiple information and communications systems and
projects, including voice, data, imaging, and office automation.
Designs, implements, and evaluates the systems that support end users in the productive use
of computer hardware and software.
Develops and implements user-training programs.
Oversees and evaluates system security and back up procedures. Supervises the Network
Administrator.
QUALIFICATIONS:
Minimum of 3 years of experience with increasing responsibilities for management and support
of healthcare information systems and information technology, direct management of a major IT
operation is preferred. Significant experience in a health care setting is desirable, specifically in
technology and information systems planning to support business goals. Experience should also
include exposure to both shared and outsourced solutions, as well as support of in-house
information and communication systems in a multi-site client-server environment. Specific
experience with practice management, financial management and clinical management
information systems is a plus. The ideal candidate will also have:
Familiarity with desktop, notebook, handheld, and server computer hardware.
Familiarity with local and wide area network design, implementation, and operation.
Familiarity with operating systems such as Windows, Unix, and Linux.
Knowledge of various office productivity software programs such as word processing,
databases, spreadsheet programs, and communications software.
Familiarity with various computer peripherals such as printers, monitors, modems and other
equipment.
General knowledge of business processes and their interrelationship gained through three or
more years of related experience.
Ability to analyze and resolve complex issues, both logical and interpersonal.
Effective verbal and written communications skills and effective presentation skills, all
geared toward coordination and education.
Ability to negotiate and defuse conflict.
Self-motivator, independent, cooperative, flexible, creative.
Current drivers license and access to reliable transportation; ability and willingness to travel
when necessary.
Requires a bachelor's degree in Computer Science, Business Administration or a related field or
equivalent experience. A Master’s degree in Health/Hospital Administration, Public Health, or
Business Administration, or related field is highly desirable.
Comprehensive knowledge of:
Business principles and techniques of administration, organization, and management to
include an in-depth understanding of the key business issues that exist in the health care
industry. These include, but are not limited to, knowledge of strategic and operational
planning, health care economics, personnel administration, federal, state and local laws,
marketing, financial and cost analysis, trends in the health care industry, and primary health
care administrative theory and practice.
Data processing methods and procedures, and computer software systems
Business office operations as it pertains to third party billing and reimbursement activities in
a managed care environment
Systems design and development process, including requirements analysis, feasibility
studies, software design, programming, pilot testing, installation, evaluation and operational
management
Business process analysis and redesign
Design, management, and operation of managed IT systems
Proven skills in:
Negotiating with vendors, contractors, and others
Budget preparation and monitoring
Planning and organizing
Management and leadership
Communication
Demonstrated ability to:
Relate to all levels of the user community
Be a team player that motivates and educates other team members
Plan, implement and support systems in a complex health care environment
Set and manage priorities
Comprehend complex, technical subjects
Translate technical language to lay audiences
Link and apply complex technologies to business strategies
RESPONSIBILITIES:
1. Manage the implementation of new affiliate-wide information systems, as needed.
BUDGET/CONTRACTS
2. Approves, coordinates and controls all projects related to selection, acquisition,
development and installation of major information systems for the affiliate. Provides
advice on evaluation, selection, implementation and maintenance of information systems,
ensuring appropriate investment in strategic and operational systems. Evaluates systems
to measure their success.
3. Reviews all hardware and software acquisition and maintenance contracts, soliciting
involvement and participation of other management team members as appropriate.
4. Develops and maintains corporate policies and standards aimed at maximizing
effectiveness and minimizing costs related to the acquisition, implementation and
operation of IT systems.
5. Develops, when possible, master purchase or lease agreements for hardware, software,
maintenance and telecommunication services.
6. Develops and monitors the approved annual operating and capital budgets for
information and technology systems.
7. Maintains contact with IT suppliers and maintains knowledge of current technology,
equipment, prices and terms of agreements to minimize the investment required to meet
established service levels. Evaluates alternatives, performs appropriate cost benefit
analysis, and recommends solutions that maximize effectiveness and minimize costs
commensurate with acceptable risks.
8. Manages relationships with vendors for sales, service and support of all information
systems and technology. Maintains problem logs, documenting system errors or defects.
Serves as the primary contact to software, hardware and network-related vendors,
consultants, and partners.
PLANNING/POLICY DEVELOPMENT
9. Responsible for the technology vision and planning process that will regularly evaluate
existing technology, information systems, and staffing, research new solutions and
technologies and recommend changes.
10. Responsible for planning, development, evaluation, coordination and management of the
information and technology systems for the affiliate. This includes telephones, data
imaging, practice management systems, and office automation.
11. Develops and enforces policy and procedures to ensure the protection of the affiliate’s IT
assets and the integrity, security and privacy if information entrusted to or maintained by
the affiliate.
12. Oversees the linkage between external technology systems (e.g. government, vendors and
other health care organizations) and the affiliate’s IT resources; including systems for
electronic data exchange.
13. Recommend changes to software applications based on analysis of their impact to all
users requirements.
14. Gather and analyze changing requirements of users and develop effective and feasible
ways to satisfy user requirements.
SYSTEMS ADMINISTRATION/REPORTING
15. Promotes and oversees relationships between the health care network’s IT resources and
external entities (e.g., government, vendors, researchers, and other health care
organizations).
16. Ensures that all information systems and networks operate according to internal
standards, external accrediting agency standards, regulatory agencies and legal
requirements, including HIPAA.
17. Develops and maintains the systems architecture, defining standards and protocols for
data exchange, communications, software and interconnection of health care network
information systems.
18. Coordinates and manages reporting needs and data analysis for the affiliate. Ensures that
the gathering, processing, distribution and use of pertinent information required by
management to make decisions occur in a timely, accurate and cost effective manner.
19. Manages the system that provides training and support to end users.
20. Ensures that data systems are capable of provision of all patient data and statistics as
required by Federal, state and local agencies. Supports the development of patient reports
as requested.
21. Develop and maintain system recovery plan in the event of power failure, damage to
system, etc.
22. Facilitate correction of any system failures, contact point for computer problems.
23. Oversee the development, maintenance, and communication of systems documentation,
policies, and procedures.
TRAINING
24. Supervises the development and maintenance of user documentation, including complete
user manuals, FAQs and help files.
25. Communicates IS/IT plans, policies and technology trends throughout the organization,
including management groups and professional staff.
26. Develop, implement and maintain comprehensive user training program. Provide directly
or arrange new user training and advanced training for existing users.
27. Update documentation and on-line help facilities.
SUPERVISION/STAFF COORDINATION
28. Select, train, supervise, evaluate and dismiss, if necessary, the Network Administrator.
Assure that the duties and roles assigned to the Network Administrator will be performed
during vacations, illnesses, and other cases where the Network Administrator is not
available.
29. Serve as chair of Information Technology Task Force.
30. Serve as a member of the Affiliate Compliance Committee.
31. Perform other duties as assigned by Chief Financial Officer, Vice President/Operations.
