Job Description

Sales & Administration

05/17/2016 Notice: This job description supersedes all prior descriptions Page 1 of 3

The Sales & Administration position is responsible for handling administrative activities related to store

accounting and operations, assisting in the sales of tires and wheels to customers, and completing other

duties as assigned by store management. Providing excellent customer serviceand completing work

according to company policies, procedures, and the Code of Conduct is crucial to this position and

underlies all Sales & Administration work activities and duty areas.

related to merchandise, vehicle repairs, and other issues; accessing data on products and services for

proper vehicle application and fitment; providing product and service quotes and recommendations that fit

customers’ needs; referring customers to qualified employees as necessary; offering and selling customers

the Les Schwab Credit Program; scheduling service appointments; opening and maintaining work order

details in the store’s computer system; noting special instructions on customer work orders; providing

customers with job status and time to completion; invoicing quotes, customer orders, and/or work orders to

ensure accurate billing; processing warranties/adjustments/returns for merchandise; handling payment

transactions for completed jobs; and closing out work orders.

Assistsin the administration ofLes Schwab Credit Program by collecting information and reviewing credit

applications; discussing credit optionswith customers; using Les Schwab’s scoring system to determine

customers’ creditworthiness, making recommendations to management as necessary; informing customers

of decisions whether or not to extend credit; processing over-limit charges to customer charge accounts

with store management approval; discussing delinquent accounts with customers to solicit payment and

identify collection options; recommending and discussing courses of action related to past due accounts

with management and Credit Department; preparing and maintaining documents related to court filings,

correcting unsafe work procedures or conditions; reporting safety issues to store management or safety

committee; and participating on store safety committees and attending store safety meetings; and following

Company policies and hazardous energy and materials procedures, and report violations.

Assistsin store operations by interacting with Headquarters to resolve problems such as credit account

issues, invoice billing issues, and problems with store computer systems; taking appropriate action or

discussing issues with management as necessary; assisting in processing new hire, OSHA, workers’

compensation, and liability documentation; and preparing employee time-entry for store management

verification.

Job Description

Sales & Administration

05/17/2016 Notice: This job description supersedes all prior descriptions Page 2 of 3

Completes other work activities as directed by store management; including, store advertising,

merchandising and display, employee training, store inventory procedures, and store clean-up and

maintenance.

Skill Areas

An employee must be capable in each of the areas listed below to successfully learn and perform the

responsibilities of this position. Competency in each of these areas is required at the time of hire.

writing) while ensuring that the quality and content of the message are relevant to the circumstances. This

includes the ability to accurately record information on work orders and forms. This also includes the ability

and willingness to carefully listen to others by asking appropriate questions and avoiding interruptions.

friendly and enthusiastic, building trust, and anticipating and meeting customer needs. This includes the

ability to be calm and professional while taking timely action to build trust and develop positive

relationships with customers who are difficult or upset.

– The ability to establish and maintain rapport, interact comfortably, and work

well with co-workers. This includes cooperating, being supportive of others, willingly helping others,

considering others’ ideas and opinions, sharing information, giving proper credit, and fulfilling team

responsibilities.

– The ability to learn and apply new knowledge and skills. This includes the ability to read

–

The ability to anticipate and identify problems, solve problems through

a logical review of relevant information, and bring issues to the attention of store management when

appropriate.

Being aware of conditions that affect employee safety. This includes the willingness

to abide by Les Schwab safety guidelines and hazardous energy and materials procedures,wearing

co-workers. This includes a willingness to take independent action to complete job tasks; take

responsibility for work activities; complete tasks accurately, efficiently, and in a timely manner; and take

interest in self-development. This also includes attending work consistently, arriving on time, and following

store rules and expectations.

– The ability to perform two or more tasks simultaneously or to shift back and forth between

two or more activities or sources of information.

The skill areas listed below are also important or critical to successful performance in the Sales &

Administration job; however, these skills are not required at the time of hire.

– Ability to perform back office functions such as bank deposits, accounts payable,

accounts receivable, and document reconciliation. This includes knowledge of Company guidelines and

procedures related to each function.

Job Description

Sales & Administration

05/17/2016 Notice: This job description supersedes all prior descriptions Page 3 of 3

learn, understand and apply Company policy.