Fillable Printable Job Description Template Download
Fillable Printable Job Description Template Download
Job Description Template Download
1. JOB TITLE: Policy Implementation Officer: Collaborative Provision and
Partnerships (Reference No: HRMS/10086a)
2. ROLE CODE: PIOAQSS
3. DEPARTMENT: Academic Quality Support Services (AQSS)
4. ORGANISATION CHART: Attached
5. JOB PURPOSE:
To co-ordinate processes for the approval of new collaborative partnerships,
including the analysis of proposed partners.
To co-ordinate processes for the periodic reviewof collaborative partnerships,
including the assembling and servicing of review panels.
To advise the Principal Assistant Registrar (Academic Development) on the
current status of collaborative provision proposals and on sector-wide
developments which have a bearing on the refinement of procedures and
To provide advice and guidance to academic and administrative staff
colleagues, including those external to the University, on the interpretation of
internal and external regulations and requirements, (such as through
validation panels), as they affect partnership approval and periodic review,
and on relevant procedures.
To service Partnerships sub-Committee and regular operational meetings
with Associate Colleges and others.
As appropriate, to contribute to the overall work of AQSS in such matters as the
servicing of other University committees, validations, internal audits and working
groups, and Awards Assessment
6. BACKGROUND INFORMATION:
Academic Quality Support Services (AQSS) exists to provide advice, guidance and
administrative support in the areasof quality assurance and enhancement, and in
relation to academic audit and review. It is also charged with the maintenance of the
University’s Quality & Standards Manual and otherdocumentation associated with
quality assurance and quality control, and seeks to ensure adherence across the
institution and among itscollaborative partners to the regulations and requirements
contained therein, in the light of the national academic infrastructure.
7. WORK PERFORMED AND/OR KEY RESULT AREAS:
Provides effective liaison between AQSS, Faculty Administrators, University
programme leaders and link tutors, and external partners, so as to ensure
that documentation associated with partnership approval and reviewis
properly processed and progressed.
Co-ordinates schedules, deadlines and both internal and external panel
membership in relation to partnership review, both in the UK and overseas.
Participates in the work of partnership approval and in partner review panels,
in the UK and overseas, advising panel members concerning procedures,
regulations and good practice, and writing reports to tight deadlines for
submission to the chairs ofthe panels or to Partnerships sub-Committeeand
Quality & Standards Committee, as appropriate. This involves the
communication (oral or written as appropriate to context) ofoften complex
conceptual ideas or complex information which may be highly detailed,
technical or specialist. It also requires an input to decision-making which has
a moderate impact, giventhe normal three-to-six-year life cycle of an
approved partnership and the potential risk to the University’s reputation
which such partnerships entail.
Participates in the work of validations, under the co-ordination of the Policy
ImplementationOfficer: Validations, through acting as Quality Adviser or
Minuting Sectrary to validation panels.
Delivers formal and informal training to academic and administrative support
staff on partnership approval and review procedures, including annual
Services Partnerships sub-Committee and twice yearly operational meetings
with senior representatives ofthe University’s Associate Colleges, frequently
being the senior quality assurance officer present and advising accordingly on
the rationale, purpose and operation of complex procedures.
Ensures that the University’s register of collaborative partnerships, and of
approved partner staff entitled to Sharepoint access and to deliver and
assess students on collaborative programmes is kept up-to-date, liaising with
LIS as appropriate.
Prepares, distributes and monitors formal documentsrelating to agreements
with partners and their programmes, including financial annexes.
Prepares user-friendly guides to procedures for collaborative partner staff and
students andassists the Principal Assistant Registrar with revisions to the
official Collaborative Provision Handbook.
Fulfils other duties as required within the remit of AQSS, commensurate with
the responsibilities attached to the post.
The role holder is required to communicate information clearly and accurately, orally
and in writing, frequentlyon a daily basis. This communication (oral or written as
appropriate to context) often involves complex conceptual ideas or complex
information which may be highly detailed, technical or specialist, relating to the
interpretation of the QAA’s Code of Practice section 2 on collaborative provision and
partnerships. This includes advice based on the interpretation in particular situations
of the University’s Principles & Regulationsand Handbook on Collaborative
Provision, taking account of the precise nature of the partnership and the applicability
of procedures in specific contexts.
The role holder frequently prepares detailed reports relating to the approval and
review of partnership arrangements, selecting material for inclusion and
communicating both the discussion and the conclusions clearly and accurately for
consideration by relevant committees.
All this involves information which needs careful explanation or interpretation to help
others understand, taking into account what to communicate and how best to convey
the information to others, and sometimes requires detailed and specialist knowledge
and an understanding of the complexities pertaining to different types of collaborative
partnership and the procedures appropriate to each type.
7.2 Teamwork and Motivation
The role holder is required to participate in the work of the AQSS team as a whole,
especially that involved in collaborative provisionand partnerships. It is also
important for the role holder to maintain good positive relationships both with external
partners and with panels working and travelling together to approval and review
7.3 Liaison and Networking
The role holder liaises with the Principal Assistant Registrar (Academic
Development) who is the immediate line manager on behalf of the Dean of Academic
Quality & Standards. There is regular contact in person, by telephone, in writing and
electronicallywith potentially all University staff from Senior Management to junior
academic and support service colleagues, with external advisers to panels, and with
staff of collaborative partner institutions, including those who are in the process of
applying for partner status. This contact is usually initiated by the role holder,
working within the University’s overall procedures but adapting them as appropriate
to context. The role holder willbe required to represent the Universityto external
partners, both existing and potential, and will therefore carry considerable
responsibility for maintaining the enhancing the image and reputation of the
7.4 Service Delivery
The role holder is required to deal promptly and constructively with those who contact
AQSS in connection with collaborative partnerships or other quality-related matters.
Much ofthis contact willrelate to routine enquiries regarding procedures, but
occasionally sensitive and complex situations will arise, such as discussions over the
finances to be charged to partners or the qualifications of a partner member of staff.
Decisions on these more complex matters will normally be referred elsewhere but
clarity and tact will be required in dealing with them.
7.5 Decision Making
The role holder reports to the Principal Assistant Registrar (Academic Development)
and the Dean of Academic Quality & Standards as necessary for a wide range of
responsibilities, but has considerable freedomto act independentlyin order to
accomplish objectives, within an overall framework set by the line-manager. This will
frequentlyinvolve decision-making on such matters as the personnel to be invited to
participate in a panel (with a need to ensure breadth and balance of composition),
the selection of information to bedisseminated to partners, and the scheduling of
approval and review events in the light of competing pressures.
In a panel-servicing role, the role holder will often be the senior quality officer present
and accordingly will advise Chairs and members ofpartnership approval and review
panels on procedures, regulations and good practice, helping to build co-operation by
setting an example and showing a flexible approach to delivery of results. The role
holder works with panel members to reach optimal conclusions and collaborative
decisions which have a moderate impact, given the three-to-six-year life-cycle of
7.6 Planning and Organising Resources
The role holder operates a PC with word processing and spreadsheet software,
which provides access to the central Sharepoint network and to a laser printer. The
role holder monitors a budget for partnership approval and review fees and
expenses. The role holder is required to plan, prioritise and organise their own work
and that of others involved in the process of partnership approval and review.
The role holder is not a line manager but co-ordinates the work of an Administrator in
helping to fulfil the duties outlined above, as well as co-ordinating the contributions of
those involved in partnership approval and review processes.
7.7 Initiative and Problem Solving
The role holder is expected to demonstrate individual initiative and to exercise
professional judgment and considerable discretion in the operation of information
flows within the University, in relation to quality assurance procedures, in the
management of partnership approval and review processes, and in the guidance
offered to staff, students, partners and external advisers. The Dean of Academic
Quality & Standards and the Principal Assistant Registrar to whom the role holder
immediately reports will often be engaged in other duties elsewhere within the
Universityor beyond, with the result that the role holder will be obliged to take a high
proportion of operational decisions on her/his own initiative.
In any event, the task- and project-based approach adopted within AQSS demands
independent working practice and sets a premium on problem-solving and finding
workable solutions to operational matters, in conjunction with other members of the
AQSS staff team as appropriate. This often requires the completion of projects and
production of written reports to tight deadlines.
The role holder is expected to demonstrate this initiative and creativity to resolve
problems relating to collaborative provision and partnerships, in circumstances where
the QAA acknowledges that its Code of Practice relating to this area of work is out of
date. In particular, the appropriaterelationship with employers with whom the
University is working under HEFCE-funded employer-engagement initiatives is one
which poses considerable challenge for the role holder, who will occasionally have to
contribute to decisions on whether or not each relationship which is established
requires the formalities associated with a conventional partnership arrangement as
defined by QAA. The role holder is therefore at the cutting-edge of quality
management, in an area of great strategic and reputational importance to the
7.8 Analysis and Research
The role holder is required to analyse data or information, for example qualitative and
quantitative assessments of the performance of collaborative partners, largely using
predetermined procedures but with freedom to adapt these as necessary. It is
imperative that the role holder works accurately to complete the task precisely as
specified. The role holder is also required to investigate sector-wide best practice in
the relevant field of activity, in order to advise the University accordingly.
7.9 Sensory and Physical Demands
The role holder is required to complete basic tasks which either would require either
a minimum of instruction or light physicaleffort, though transportationof supporting
documents to the main campus or other event location is sometimes necessary.
7.10 Work Environment
The role holder is required to work in an environment which is relatively stable, with
shared office and own PC-equipped workstation. Physical effort required is only
such as expected from office work, other than transportation ofdocumentation to
main campus or other location for the partnership approval or review event. The role
holder will be required to travel to locations elsewhere in the country or overseas as
7.11 Pastoral Care and Welfare
The role holder may be required to show sensitivity to those who may need help or,
in extreme cases, are showing signs of obvious distress; initiate appropriate action by
involving relevant people.
7.12 Team Development
The role holder is occasionally required to advise or guide new starters working in the
AQSS on standard information or procedures. It is also an important requirement of
the post frequently to advise those new to the programme approval and review
7.13 Teaching and Learning Support
The role holder occasionallydelivers training to link tutors or collaborative partner
7.14 Knowledge and Experience
The role holder is required to apply working knowledge of theory and practice in the
area of collaborative provision and partnerships, sharing this knowledge with others
as appropriate, and to demonstratecontinuous specialist development by acquiring
relevant skills and competencies through staff development.
To undertake any other duties commensurate with your grade, and/or hours of work,
as may reasonably be required of you.
To take responsibility for upholding and complying with the University’s Equality and
Diversity policies and for behaving in ways that are consistent with fair and equal
treatment for all.
To comply with all University Health and Safety policies.
Degree or equivalent professional qualifications.
Considerable experience of administrative procedures is essential, including
office practice; experience of educational administration,preferably in a FE or
HE context, is also desirable; excellent minuting and report-writing skills
essential. Understanding of the principles of quality assurance and their
application in a higher education setting is desirable, as is a sound grasp of
the complexities of policy development, monitoring and implementation
especially in the area of collaborative provision and partnerships.
Other required attributes
Excellent oral and written communication and interpersonal skills essential;
computer literacy, with experience of applications in an educational setting
andhigh level word processing skills essential;ability to work on one’s own
initiative in an independent project-based mode is essential, as well as team-
working when necessary; good organisingabilities for activities ranging from
small working groups to partnership approval and review events essential.
Flexibilityofapproach to problem-solving, sensitivity, meticulous attention to
detail, and considerable tact, diplomacy and integrityare essential personal
Essential Requirements are those, without which, a candidate would not be able to do the job.
Applicants who have not clearly demonstrated in their application that they possess the essential
requirements will normally be rejected at the shortlisting stage. Desirable Requirements are those that
would be useful for the post holder to possess and will be considered when more than one applicant
meets the essential requirements.
Job Title & Department:
POLICY IMPLEMENTATION OFFICER: COLLABORATIVE PROVISION & PARTNERSHIPS (AQSS)
Method of identification
(i.e. application form,
Selection Panel use this
section to match your skills
and abilities to the criteria
Honours degree or equivalent professional qualifications
Considerable experience of administrative practice in an office
environment, preferably within FE and/or HE administration,
Excellent minuting and report-writing skills
Knowledge, skills and abilities:
Understanding of the principles of quality assurance in an HE
A sound grasp of principles underlying collaborative provision
Excellent interpersonal skills, and skills of oral and written
Computer literacy in applications relevant to education, and high-
level word-processing skills.
Good organising abilities and ability to work on one’s own initiative
Work independently and as part of a team as required.
Flexibility, tact, meticulous attention to detail and sensitivity to the
context in which collaborative partnerships operate.
Readiness to travel, for instance through possession of a driving
licence and willingness to fly.
Provision and Partnerships)
(Review and StudentAffairs)
Senior Assistant Registrar
(Review, Student Affairs)
Principal Assistant Registrar
(Partnerships and Academic
REVIEW& STUDENT AFFAIRS
(Programme Approval and Partnerships)
Dean of Academic
Quality & Enhancement
TERMS & CONDITIONS OF EMPLOYMENT
POLICY IMPLEMENTATION OFFICER: COLLABORATIVE PROVISION AND
ACADEMIC QUALITY SUPPORT SERVICES
9 MONTH FIXED TERM CONTRACT
UniversityScale OS7, points 23 - 26, £24,370 - £26,629 per annum, payable monthly in
HOURS OF WORK
36.5 hours per week to be worked as follows:
Monday– Thursday 8:30am –5:00pm
Friday 8:30am – 4:00pm (less one hour lunch break each day)
Itis a requirement of thispost thatwithin 12 months of appointment, the post-holder should
livewithina 30mile radius or within a one hour travelling time bypublic transport from the
22 days per annum (pro-rata during the commencement and cessation years), rising to 27
days per annum after five years' continuous service. Two extra statutory days per annum
during the Christmas period.
Successful candidates will be required to complete an Occupational Health questionnaire,
and may be required to undergo a medical examination.
Short-listed candidates will be asked to bring to interview, proof of qualifications as
outlined on the Job Description and Person Specification provided. Upon appointment,
copies of essential certificates will be required by HRM Services.
The University is an admitted body to the Cheshire local government pension scheme. All
support staff are eligible for membership of the scheme, and upon appointment, will be
asked to indicate whether or not they wish to join the scheme.
The University has a policy of equal opportunity aimed at treating all applicants for
The University operates a No-Smoking policy.
A nine months' probationary period applies to all University posts.
Completed application forms should be returned to HRMServices, University ofChester,
Parkgate Road, Chester, CH1 4BJ, to arrive no later than Tuesday 10
May 2011 at 12
noon and quoting Ref no. HRMS/10086a.